The basic service level comes with a 99.9 % network service-level agreement (SLA). If we fail to deliver, we will credit you back.
Uptime and response time guarantee for mission critical services backed by our 24×7 technical assistance team.
Explore our FAQs and documentations, engage with the community or connect with the Scaleway core team. You will never be alone.
|SLA||99.9 %||99.9 %||99.95%||99.99 %|
|Dedicated account manager|
|Response time||Not guaranteed||≤ 12 hours||≤ 2 hours||≤ 30 minutes|
|Monthly price||Free!||€2.99||Starting at €49||Starting at €499|
The service level you are currently entitled to is always reminded through a top-right widget on each console page.
Go to the service level tab from your account page and select a plan. Plan upgrades takes effect immediately and supersede the current active level.
Our service levels are segmented into four grades: * Basic: suitable for personal use. Offered for free with all Scaleway accounts. * Developer: for individuals contributing to the Scaleway platform. * Business: for professional users. * Enterprise: for companies with mission-critical requirements.
Our customer service team is available 365 days a year, 7 days a week and 24 hours a day.
Our customer service can assist you in English and French.
We enforce some limits to prevent fraud and abuses. Depending on the assistance level you are entitled to different limitation. You can find more details on our FAQ.
To report abuse or suspected abuse originating from our network, please open a new abuse on abuse.online.net. Do not hesitate to include logs if possible.