Dedibox Service level

The best services for your Dedibox server

All services with your Dedibox dedicated server are grouped in our service level offers: Business or Basic. Discover all our included services and all options available in our Business offer dedicated to production environments.

Services available in Dedibox service levels

  • Standard Service Level
  • 24/7 Assistance by ticket
  • Monitoring
  • Sales Department
  • Advanced Service Level
  • Optional premium support
  • Optional Advanced Network
  • Optional customization

The best for your Dedibox

ServicesBasic Service LevelBusiness Service Level
Included with your server
35€ excl. VAT/month per server

Assistance by Ticket

24/7

24/7

Assistance by phone

-

24/7

Priority access

-

included

Intervention Guarantees - GTI

H+4

H+1

SLA

99.9 %

99.95 %

Private Network - Bandwidth

Limited

Premium

IP failover Quota

-

Extension of +15 IP/server

Security - Protection against DDoS

Minimal protection included

Avanced or curative Protection in option

Customization

-

Additional disks (SSD, SAS, 15k, SATA) in option

Basic Service Level

Standard Service Level
included

We guarantee an availability rate of 99.9% and a response time of 4 hours 24 hours a day as standard.

24/7 Assistance by ticket
included

Our engineers are available 24/7 by ticket and phone ( no extra charge) to assist you on a daily basis in the management of your Dedibox server park.

Monitoring service
included

We offer a monitoring service for your server, with email and SMS alerts.

Sales Department
included

Our sales department is available to help you in your choice of servers and options, to fit your Dedibox environment to your needs.

Business Service Level - €35 excl. VAT/month /Server

Advanced Service Level

Get the best experience with the business service level. Get a 99.95% SLA, a 20-minute response time, a guaranteed 1-hour response time and 24/7 phone support.

Optional premium support

Our engineers are available 24/7 by ticket and telephone ( no extra charge), on a priority basis, to assist you on a daily basis in the management of your Dedibox server park.

Optional Advanced Network

The Business service allows you to expand your options: up to 15 additional IP failover addresses, advanced or curative DDoS protection, upgrading your RPN connectivity up to 10 Gbps.

Optional customization

With Business service, you can customize your servers to infinity. Many storage options (SSD, SAS15k, SATA, …) are available at no extra monthly cost and can be installed at any time in less than an hour.

Frequently Asked Questions

How to subscribe to Business Service Option?

You can subscribe to this option when purchasing your dedicated server or from your console in the “Service Level and Options” tab of your server.

Does a volume offer exist for companies?

Yes, it is possible to subscribe to a pack for companies and with some conditions. Do not hesitate to contact our sales team for more information at +33 1 84 13 00 50.

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