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Business and Basic Service Levels

Get the most out of your Dedibox

Basic Service Included With All Dedibox Servers

Monitoring Services

We offer monitoring services for your server, available by e-mail and SMS.

Service Guarantees

We guarantee as standard an availability rate of 99.9% and a 4 hour intervention timeframe 24/24.

Phone and Ticket Support

Our engineers are available 24/7 by ticket and phone to assist you with the daily management of your Dedibox servers.

Solution Advisors

Our solution advisors are at your disposal to help you choosing servers and options that match your technical requirements.

Business service - €35 ex. VAT/month

Advanced Service Guarantees

Enjoy an optimal experience with the business service level. Get a 99.95% SLA, a 20-minute first response guarantee, an intervention delay of one hour and 24/7 phone support. In addition, customize your Dedibox with access to a wide range of additional features.

Advanced Network Services

The Business service is your key to several possibilities: up to 15 additional failover IP addresses, the advanced or curative protection against DDoS, the possibility to upgrade the RPN connectivity up to 10Gbit/s.

Hardware Customization

Having the Business service allows you to personalize your server to infinity. Various storage options (SSD, SAS15k, SATA, …) are available without monthly costs and can be installed at any time within one hour.

Premium Support

Our engineers are at your service 24/7 by ticket and phone, to assist you with the daily management of your Dedibox servers.