All services with your Dedibox dedicated server are grouped in our service level offers: Business or Basic. Discover all our included services and all options available in our Business offer dedicated to production environments.
|Services||Basic Service Level||Business Service Level|
Included with your server
35€ excl. VAT/month per server
Assistance by Ticket
Assistance by phone
Intervention Guarantees - GTI
Private Network - Bandwidth
IP failover Quota
Extension of +15 IP/server
Security - Protection against DDoS
Minimal protection included
Avanced or curative Protection in option
Additional disks (SSD, SAS, 15k, SATA) in option
We guarantee an availability rate of 99.9% and a response time of 4 hours 24 hours a day as standard.
Our engineers are available 24/7 by ticket and phone ( no extra charge) to assist you on a daily basis in the management of your Dedibox server park.
We offer a monitoring service for your server, with email and SMS alerts.
Our sales department is available to help you in your choice of servers and options, to fit your Dedibox environment to your needs.
Get the best experience with the business service level. Get a 99.95% SLA, a 20-minute response time, a guaranteed 1-hour response time and 24/7 phone support.
Our engineers are available 24/7 by ticket and telephone ( no extra charge), on a priority basis, to assist you on a daily basis in the management of your Dedibox server park.
The Business service allows you to expand your options: up to 15 additional IP failover addresses, advanced or curative DDoS protection, upgrading your RPN connectivity up to 10 Gbps.
With Business service, you can customize your servers to infinity. Many storage options (SSD, SAS15k, SATA, …) are available at no extra monthly cost and can be installed at any time in less than an hour.
You can subscribe to this option when purchasing your dedicated server or from your console in the “Service Level and Options” tab of your server.
Yes, it is possible to subscribe to a pack for companies and with some conditions. Do not hesitate to contact our sales team for more information at +33 1 84 13 00 50.