---
title: How to close an account
description: Learn how to close and reopen your Scaleway account.
tags: account close cancel delete deactivate
dates:
  validation: 2026-02-04
  posted: 2021-06-22
---
import CloseVsErase from '@macros/console/close-vs-erase.mdx'
import Requirements from '@macros/iam/requirements.mdx'

import image from './assets/scaleway-account-closed.webp'


If you do not want to use Scaleway services anymore, you can close your account and/or [erase your personal data](/account/how-to/manage-my-personal-data-gdpr/#how-to-erase-your-account-and-personal-data).

## Closing your account or erasing your personal data: what’s the difference

<CloseVsErase />

## How to close your account

Closing your account will permanently delete your Organization’s servers, resources, services, and backups. However, you keep access to the Scaleway console.

<Requirements />
- A Scaleway account logged into the [console](https://console.scaleway.com)
- [Ownership](/iam/concepts/#owner) of the Organization you intend to delete

<Message type="note">
  We recommend that you delete all resources before closing your account. Otherwise, the remaining resources will be billed for usage before their manual deletion, which can take up to 10 days.
</Message>


1. Access your [Organization Settings](https://console.scaleway.com/settings/organization/information).
2. Scroll down to the **Close account** section.
3. Click the **Close account** button.
4. Type **Close** in the text box, then click **Continue closing** to confirm your decision, once you have read and agreed with the deletion terms.
5. Select the reasons why you are closing your account.
6. Click **Close account**. A message appears to confirm that closing has been scheduled.

## How to reopen your account

When your account is closed, you can still access the Scaleway console. A red banner at the top navigation bar will display to inform you that your account has been closed. If you want to reopen it, you can [open a support ticket](https://console.scaleway.com/support/tickets/create).

 <Lightbox image={image} alt="Screenshot of the Scaleway console. A banner informs you that the Organization is deactivated and can be reopened by submitting a support ticket." />