---
title: How to configure support plans
description: Learn how to set up and manage your support plan from the Scaleway console.
tags: support plan assistance
dates:
  validation: 2026-02-04
  posted: 2021-06-22
---
import Requirements from '@macros/iam/requirements.mdx'


<Requirements />

- A Scaleway account logged into the [console](https://console.scaleway.com)
- [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization

The default support plan for an Organization is the **Basic** plan, but it can be upgraded from the Scaleway console.

<Message type="tip">
  Refer to the [Understanding support plans](/account/reference-content/understanding-support-plans) documentation page to learn more about each available plan.
</Message>

1. Access your [Organization Settings](https://console.scaleway.com/settings/organization/information).
2. Scroll down to the [My support](https://console.scaleway.com/settings/organization/information#information-support-plan) section.
3. Click the **Select** button for the plan you wish to subscribe to.

    A pop-up displays a disclaimer message informing you that:

    <Message type="important">
     You are about to subscribe to a new support plan. If you upgrade, the new plan takes effect immediately, and a pro rata will apply. If you downgrade, your current plan will remain active and billed until the end of the month.
    </Message>

4. Click **Subscribe** to confirm.

An overview of your previous and current plans is available under the **Support plan history** section.