---
title: Recover a lost password
description: Recover a lost password for your Scaleway account.
tags: account password recovery login
dates:
  validation: 2026-02-04
  posted: 2021-06-11
---
import Requirements from '@macros/iam/requirements.mdx'


This page guides you through the available methods to regain access to your [Scaleway account](https://console.scaleway.com) if you forget or lose your password.

<Requirements />

- A [Scaleway](https://www.scaleway.com/en/) account

## Log in without a password using an authentication code

The [authentication code](/account/how-to/log-in-to-the-console/) allows you to access your account without a password.

Click **Send authentication code** on the login page of the Scaleway console.

A code is sent to your email. You can enter the code in the console to authenticate yourself and log in.

## Reset your password using email validation

If you are the Owner of a Scaleway Organization and forget or lose your password, you can request a reset.

1. On the [Scaleway console login page](https://account.scaleway.com/), click **Log in with password**.
2. Click **Forgot your password?**, or access the [lost password](https://console.scaleway.com/forgot-password/) page.
3. Enter your email address and click **Send reset link**. A password reset link is sent to your email address.
4. Click the recovery link in the email you received from Scaleway.
5. Enter your new password and click **Reset password** to set the new password for your account. You are redirected to the **Login page**.
6. Log in to the console using your email address and the new password you created.

<Message type="important">
  If you are an [IAM Member](/iam/concepts/#member) and have lost your password, you must contact the Organization Owner or an IAM admin for assistance.
</Message>

## Recover your password if you lost access to your email account or your MFA device

If you lose access to your email account or your multifactor authenticator (MFA) device linked to your Scaleway account, use the account recovery form to request access. Scaleway Support reviews your request and the identity documents you provide to confirm that you are the account owner, before restoring your access.

### Submit your account recovery request

1. On the [Scaleway console login page](https://account.scaleway.com/), click **Lost email?**. The account recovery form appears.
2. Select an issue type from the **Issue Type** dropdown:
   - **Lost email access** if you can still access your 2FA device.
   - **Lost 2FA device** if you can still access your email account.
   - **Lost email access and 2FA device** if you cannot access either of the two.
3. Select the relevant app from the **App** dropdown.
4. Select your account type from the **Account Type** dropdown: **Personal** or **Corporate**.
5. Click **Next**. The Documents step opens.
6. Enter your organization number, if you have one.
7. Enter your current email address in the **Current email address** field.
8. Enter the new email address you want to use in the **New email address** field.
9. Upload your supporting documents. Required documents depend on the account type you selected in step 4. Refer to [Supporting documents](#supporting-documents) below for details.
10. Enter any additional details that may help Scaleway Support verify your request in the **Additional details** field.
11. Check the **I am human** box to complete the captcha verification.
12. Click **Send**. Scaleway Support receives your request and reviews the information and documents you provided.

Once your email address has been updated, you can use the [lost password form](https://console.scaleway.com/forgot-password) to receive the recovery codes for your account.

<Message type="note">
  If you do not have the required documents or information, send your request by email to: `document@scaleway.com`. Give as many details as you can about your Organization such as the name, the phone number, and the address.
</Message>

### Supporting documents

Scaleway asks for supporting documents to confirm that you are the legitimate owner of the account before restoring access. Scaleway deletes all uploaded documents once the recovery request is processed.

The documents required depend on the account type selected on the form:

| Account type | Required documents |
|---|---|
| Personal | An identity document (ID card, passport, or equivalent), and a bill showing your name (for example, an electricity, phone, or internet bill) |
| Corporate (or other organization) | A business certificate (if it is not in English or French, provide a translation - the translation does not need to be certified), and a bill showing your business name (any bill is accepted) |

<Message type="note">
  Upload your identity document and bill as an image or PDF file. Other file formats are not accepted.
</Message>

## Password security guidelines

Besides the usual guidelines you should follow to create a complex password (must contain UPPERCASE and lowercase letters, symbols (`@`, `$`, `&`, …), and numbers), some basic rules exist to keep your password and your account safe:

  - Never give your password to anyone. Especially not via email, IRC, Slack, WhatsApp, or any messaging system. Scaleway employees will never ask you for your password.
  - Use [multifactor authentication](https://console.scaleway.com/account/profile) to add an extra layer of security.
  - Do not write down your password.
  - Always log out of your account at the end of each session, or if you are away from your computer.