---
title: How to solve connection problems to your email account
description: Learn how to resolve connection problems with your email account on Web Hosting Classic quickly and easily.
tags: webhosting connection problem error email
dates:
  validation: 2025-07-22
  posted: 2021-05-26
---
import Requirements from '@macros/iam/requirements.mdx'
import WebhostingOnline from '@macros/webhosting/webhosting-online.mdx'


<WebhostingOnline />

<Requirements />

- A Dedibox account logged into the [console](https://console.online.net)
- Created a **Webhosting Classic**
- Created an [email account](/classic-hosting/how-to/create-email-account/)

1. Log into the [Scaleway webmail interface](https://webmail.online.net/).
2. Verify if your emails are available from the Scaleway webmail interface.
    <Message type="note">
      If you can connect to your email account using the Scaleway webmail, the problem you are experiencing might come from the configuration of your computer.
    </Message>
3. Verify the [configuration of your client](/classic-hosting/how-to/check-emails/).
    <Message type="note">
      Some email clients cut the domain part of your email address in the username by default. For example, with the email address “[firstname.lastname@example.com](mailto:firstname.lastname@example.com)”, your client cuts it to “firstname.lastname”. Make sure to enter your complete email address as your username.
    </Message>
4. Verify your username and make sure to use your entire email address (for example "[firstname.lastname@example.com](mailto:firstname.lastname@example.com)").