---
title: How to contact the Dedibox Support team
description: This page shows you how to contact the Scaleway Dedibox Support team.
tags: contact support help assistance dedibox-console
dates:
  validation: 2025-08-19
  posted: 2021-08-05
---
import Requirements from '@macros/iam/requirements.mdx'


<Requirements />

- A Dedibox account logged into the [console](https://console.online.net)

1. Log in to the [Dedibox console](https://console.online.net).
2. Locate and click the **Support** link.
3. From the drop-down menu, select **Technical assistance**. This opens a [support ticket form](https://console.online.net/en/assistance/ticket).
4. Fill out the form with the required details, providing as much relevant information as possible to assist the Support team.
5. Once you have completed your ticket, submit it.

   After submitting the ticket, you will have access to your conversation history with the technical assistance team. This allows you to track your previous and current tickets.

<Message type="tip">
  Check the [Scaleway Status](https://status.scaleway.com/) page for real-time updates on the status of our services and maintenance information.
</Message>