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How to disable two-factor authentication

Reviewed on 13 July 2021Published on 12 March 2020

You can disable the two-factor authentication of your account if you want to register a new authentication device.

Important: For security reasons, it is not recommended to disable two-factor authentication permanently.

How to disable two-factor authentication

  1. Click your user name next to logged in as: in the top right corner of the console. Then click Security in the pop-up menu.

  2. The security page displays. Click Disable two factor authenticaton:

  3. Enter a security token generated by your two-factor authentication application and click Confirm.

Two-factor authentication is disabled now and you can log in with your identifier and password only.

How to restore access to your account

If you have lost both your 2FA App and backup codes, regaining access to your account will be hard. You will need to go through a manual identity verification process.

The only way to regain access to your account is to contact our support team with the following information:

  • Email address
  • Postal address
  • Two different documents proving your identity (passport or local ID card for individual accounts + certificate of incorporation for companies)
  • A phone number to contact you on
  • A copy of your last Online bill, or details about the amount charged if you don’t have a copy
  • A card statement showing the Online by Scaleway bill debit

Once you have collected all this information, send them to document@scaleway.com.

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