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How to resolve abuse tickets

Reviewed on 13 July 2021Published on 12 March 2020

An abuse ticket is a complaint about the practice of hosting copyrighted content or illegal behavior using Scaleway services.

Requirements:
Important:

If you receive an abuse ticket, you must solve the issue within 48 hours to avoid your services being locked.

  1. Click your user name next to logged in as: in the top right corner of the console. Then click Abuses in the pop-up menu.

    A list of your abuse tickets displays.

  2. Click Details to see the details of the complaint:

  3. Take note of the details and complete the steps necessary to resolve the problem. You can find information on how to resolve outgoing DDoS attacks from your server in our documentation.

  4. Describe the measures you have taken and provide an answer to the author of the ticket once the issue is solved. Click Resolve to mark the ticket as closed.

Note:

More information about Scaleway’s abuse policy can be found here.

See Also