---
title: I am not allowed to perform actions on resources
description: Fix issues encountered while interacting with Scaleway resources and products using the console or API.
tags: api 403 error unable connection fail product resource api cli developer tools
dates:
  validation: 2025-08-05
  posted: 2025-01-30
---
import Requirements from '@macros/iam/requirements.mdx'


<Requirements />

- [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization

## Problem

When interacting with Scaleway resources using the Scaleway console, API, CLI, or any other developer tools, you encounter one of the following issues:

- a message saying **Insufficient permissions** displays
- a message saying **Access Denied** displays
- a `403` error displays
- no output displays when interacting with Scaleway products using a command-line tool, and no changes appear in the Scaleway console

## Cause

You (or the IAM [user](/iam/concepts/#user) or [application](/iam/concepts/#application)) may not have the correct appropriate [IAM permissions](/iam/how-to/view-permission-sets/) to perform the desired actions.

## Solution

1. Make sure that you are using a valid [API key](https://console.scaleway.com/iam/api-keys).

2. Make sure that the bearer of the API key (IAM [user](/iam/concepts/#user) or [application](/iam/concepts/#application)) has the appropriate [IAM permissions](/iam/how-to/view-permission-sets/) to perform the desired actions.

3. If you **do not** have [Owner](/iam/concepts/#owner) status for the Organization in which you are trying to perform actions, contact the IAM manager or owner of this Organization.

4. If you are using a command-line tool to interact with Scaleway resources, make sure that there is no environment variable overriding your API key. Refer to the [documentation on environment variables priority](/scaleway-cli/reference-content/environment-variables/#environment-variables-priority) for more information.

<Message type="note">
If you encounter issues while using Object Storage, refer to the [dedicated troubleshooting page](/object-storage/troubleshooting/api-key-does-not-work/).
</Message>

## Going further

- If you did not manage to identify the error and solve it by yourself, [open a support ticket](/account/how-to/open-a-support-ticket/), and provide as many details as possible, along with the necessary information below:
    - Organization ID
    - Project ID
    - Resource type and ID
    - Request type (PUT, GET, etc.)
    - HTTP status code
    - Date and time (timestamp)
    - User-agent (SDK, client, console, etc.)
    - Transaction ID (if possible)
    - Log / trace of the error (if possible)