---
title: How to manage a Mailbox subscription
description: This page explains how to manage a Mailbox subscription on the Scaleway console.
tags: mailbox subscription
dates:
  validation: 2026-03-09
  posted: 2026-03-09
---
import Requirements from '@macros/iam/requirements.mdx'
import BetaNoteMailbox from '@macros/mailbox/beta-note.mdx'

<BetaNoteMailbox />

<Requirements />

- A Scaleway account logged into the [console](https://console.scaleway.com)
- [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization
- [Created your Mailbox domain](/mailbox/how-to/create-mailbox-domain/) 

## How to change a subscription plan

<Message type="note">
  When you change a Mailbox account subscription, the new plan begins after the end of the current one.
</Message>

1. Click **Mailbox** in the **Domains & Web Hosting** section of the [console](https://console.scaleway.com/) side menu. The list of your domains displays.
2. Click the domain you wish to configure. The list of Mailboxes created for this domain displays.
3. Click a Mailbox email account to configure. The Mailbox account information displays.
4. Navigate to the **Settings** tab.
5. Click **Change commitment period** to change the subscription plan. A pop-up appears.
5. Select the monthly or annual plan.
6. Check the box to confirm you understand that you will be billed the price that displays.
7. Click **Confirm**.

## How to cancel a subscription

<Message type="important">
  When a Mailbox account subscription is canceled, the account stays active until the planned renewal date. Then, a 30-day pending period begins, during which the Mailbox remains available, but emails cannot be sent or received. At the end of the pending period, the Mailbox is permanently deleted.
</Message>

1. Click **Mailbox** in the **Domains & Web Hosting** section of the [console](https://console.scaleway.com/) side menu. The list of your domains displays.
2. Click a Mailbox domain to configure. The list of Mailboxes created for this domain displays.
3. Click a Mailbox email account to configure. The Mailbox account information displays.
4. Navigate to the **Settings** tab.
5. Click **Cancel subscription**.
6. Type **CANCEL** to confirm.
7. Click **Cancel subscription**.

## How to reactivate a subscription

A canceled Mailbox account subscription can be reactivated until the end of the pending period of the account.

1. Click **Mailbox** in the **Domains & Web Hosting** section of the [console](https://console.scaleway.com/) side menu. The list of your domains displays.
2. Click a Mailbox domain to configure. The list of Mailboxes created for this domain displays.
3. Click a Mailbox email account to configure. A message is displayed indicating that the subscription is currently cancelled for this Mailbox account.
4. Click **Reactivate**.
5. Type **RESTORE** to confirm.
6. Click **Reactivate subscription**.

<Message type="note">
  When a Mailbox account subscription is canceled, you can also reactivate its subscription by setting a [commitment period](#change-subscription-plan).
</Message>