---
title: I cannot access my objects
description: Troubleshoot issues related to accessing objects in Scaleway Object Storage.
tags: help troubleshooting object storage blocked data locked fail unable impossible
dates:
  validation: 2025-07-03
  posted: 2024-06-04
---
import Requirements from '@macros/iam/requirements.mdx'


<Requirements />

- [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization

## Problem

I am experiencing issues while trying to access my buckets and objects stored on Scaleway Object Storage.

## Solution

- Go to the [Status page](https://status.scaleway.com/) to see if there is an ongoing incident on the Scaleway infrastructure.

- Make sure that you are using a valid [API key](https://console.scaleway.com/iam/api-keys).

- Make sure that the bearer of the API key (IAM [user](/iam/concepts/#user) or [application](/iam/concepts/#application)) has the appropriate [IAM permission set](/iam/how-to/view-permission-sets/) to perform the desired actions.

- Retrieve the logs of your buckets using any Amazon S3-compatible tool to identify the cause of the problem:
    - [Rclone](https://rclone.org/docs/#logging)
    - [S3cmd](https://s3tools.org/usage)
    - [MinIO Client](https://min.io/docs/minio/linux/reference/minio-mc-admin/mc-admin-logs.html#mc-admin-logs)
    - [AWS CLI](https://docs.aws.amazon.com/cli/latest/reference/logs/get-log-events.html)

- Make sure there is no [bucket policy](/object-storage/concepts/#bucket-policy) that prevents you from deleting the bucket. If there is one, make sure that it [explicitly allows you](/object-storage/api-cli/bucket-policy/) to perform the desired action.

- Make sure that [Object lock](/object-storage/how-to/use-object-lock/) has not been enabled on the bucket you try to access.

## Going further

If you did not manage to identify the error and solve it by yourself, [open a support ticket](/account/how-to/open-a-support-ticket/), and provide as many details as possible, along with the necessary information below:
    - Object Storage Endpoint (e.g. `s3.fr-par.scw.cloud`)
    - Bucket name
    - Object name (if the request concerns an object)
    - Request type (PUT, GET, etc.)
    - HTTP status code
    - Date and time (timestamp)
    - User-agent (SDK, client, console, etc.)
    - Transaction ID (if possible)
    - Log / trace of the error (if possible)