---
title: Access your Mailbox from another email client
description: This page explains how to configure IMAP and SMTP settings to access a Mailbox via any email client.
tags: mailbox access tutorial outlook apple-mail gmail
products:
  - mailbox
dates:
  validation: 2026-03-20
  posted: 2026-03-20
  difficulty: beginner
usecase:
  - access-mailbox
ecosystem:
  - third-party
---
import Requirements from '@macros/iam/requirements.mdx'

You can access your Mailbox using any email client (desktop or mobile) by configuring IMAP and SMTP settings.
This allows you to send and receive emails from clients such as Microsoft Outlook, Apple Mail, or Gmail.

<Requirements />

- A Scaleway account logged into the [console](https://console.scaleway.com)
- [Owner](/iam/concepts/#owner) status or [IAM permissions](/iam/concepts/#permission) allowing you to perform actions in the intended Organization
- [Created your Mailbox domain](/mailbox/how-to/create-mailbox-domain/)
- [A Mailbox email account and its password](/mailbox/how-to/create-mailbox-domain/#add-email-accounts)

1. Click **Mailbox** in the **Domains & Web Hosting** section of the [console](https://console.scaleway.com/) side menu. The list of your domains displays.
2. Click a Mailbox domain to configure.

## Configure your email client

Set your incoming and outgoing servers. Follow the next steps according to your email client.
  <Tabs>
    <TabsTab label="General">
      1. On your email client, add a new account.
      2. Set the following parameters for your incoming server (IMAP):
          - Server:	`imap.mailbox.scw.eu`
          - Port: `993`
          - Security: `SSL/TLS`
          - Authentication:	`Required`
      3. Set the following parameters for your outgoing server (SMTP):
          - Server:	`smtp.mailbox.scw.eu`
          - Port: `465` (for SSL) or `587` (for STARTTLS)
          - Security: `SSL/TLS` or `STARTTLS`
          - Authentication:	`Required`
      4. Set your credentials using your full email address and mailbox password.
    </TabsTab>
    <TabsTab label="Apple Mail (application)">
      1. Open Apple Mail.
      2. Go to **Accounts**.
      3. Click **Add account**.
      4. Enter your full email address and click **Continue**.
      5. Select **Other Mail Account**. A window displays:
          1. Enter the name that will be displayed on messages.
          2. Enter your password.
          3. Click **Sign In**.
      6. Set your incoming server (IMAP):	`imap.mailbox.scw.eu`
      7. Set your outgoing server (SMTP):	`smtp.mailbox.scw.eu`
      8. Click **Sign In**.
      9. Select the apps you wish to sync with the account and click **Done**.
    </TabsTab>
    <TabsTab label="Gmail (application)">
      1. Open Gmail.
      2. Go to **Settings**.
      3. Click **Add account**.
      4. Click **Other**.
      5. Enter your full email address and click **Manual setup**.
      6. Select **Personal (IMAP)**.
      7. Enter your password and click **Next**.
      8. Set your incoming server (IMAP): `imap.mailbox.scw.eu` and click **Next**.
      9. Set your outgoing server (SMTP): `smtp.mailbox.scw.eu` and click **Next**.
      10. Set your sync preferences and click **Next**.
      11. Enter the name to display on messages and click **Next**.
    </TabsTab>
    <TabsTab label="Outlook (application)">
      1. Open your Outlook desktop application.
      2. Go to **Add Account**.
      3. Select **IMAP**.
      4. Set your credentials using your full email address and mailbox password.
      5. Set the following parameters for your incoming server (IMAP):
          - Server:	`imap.mailbox.scw.eu`
          - Port:	`993`
          - Security:	`SSL/TLS`
          - Authentication:	`Required`
      6. Set the following parameters for your outgoing server (SMTP):
          - Server:	`smtp.mailbox.scw.eu`
          - Port:	`465` (for SSL) or `587` (for STARTTLS)
          - Security:	`SSL/TLS` or `STARTTLS`
          - Authentication:	`Required`
    </TabsTab>
  </Tabs>
Verify that you can send and receive emails. Check your spam folder if needed.


## Troubleshooting

|        Problem        |         Cause         |                    Solution                    |
| --------------------- | --------------------- | ---------------------------------------------- |
| Authentication failed | Incorrect credentials | Check your email and password                  |
| Cannot send emails    | SMTP misconfigured    | Verify port and security (`465` or `587`)      |
| Emails not syncing    | IMAP issue            | Ensure **IMAP** is `enabled` and port is `993` |
| Connection timeout    | Network issue         | Check firewall or internet access              |