---
title: Troubleshooting cPanel access issues
description: This page suggests solutions if you cannot access cPanel.
tags: web-hosting troubleshooting
dates:
  validation: 2025-10-22
  posted: 2025-02-05
---

## Problem
You are unable to log in to cPanel.

### Symptoms
- Login attempts fail with incorrect credentials.
- The login page does not load or times out.
- An error message like `Invalid login` or `Too many failed attempts` displays.

## Possible causes
- Incorrect username or password.
- Your IP address is temporarily blocked due to multiple failed login attempts.
- The cPanel service is undergoing maintenance.
- Your hosting plan has expired or is suspended.
- A firewall or security setting is restricting access.

### Solution
- Check the [service status page](https://status.scaleway.com/) for information on ongoing maintenance or outages.
- Reset your password using the password reset feature of your Web Hosting plan in the [Scaleway console](https://console.scaleway.com/webhosting/webhosting).
- Try accessing cPanel from a different network (e.g., using mobile data).
- Disable any VPNs, proxies, or security software that might be blocking the connection.
- Ensure your network allows access to ports used by cPanel (`2083`).