Our proactive assistance team is composed of technical experts and cloud solution architects, who will be ready to answer any specific questions and issues you may be facing. Thanks to our four support levels, you can choose the assistance that best suits your business challenges.

We have improved our extensive support procedures to ensure the shortest response times for your production. Thus, starting from Bronze support level, you benefit from priority handling of your requests, whether by ticket or by phone.

To reduce your waiting time, a new queuing system will be introduced as of mid-December 2020. Each time you call the hotline, you will be identified by your phone number, or by a 10 digit ID number, and redirected to the right team. Only customers who are identified as subscribing to a qualifying service level will be able to connect to our hotline. Your identification information will be available in the Scaleway console.

Explore our FAQ and our technical or API documentation, engage with the community and connect with the Scaleway teams. There will always be someone there to guide you. Every week, we provide you with a new tutorial so you can use Scaleway products with full autonomy.

Every month we publish the latest changes and releases of Scaleway Elements on our changelog webpage. Your feedback is valuable to us, our product teams are actively looking forward to hearing about them to build a development roadmap that best fits your needs. Feel free to share your experience on our Slack Community.

Stay up-to-date on the status of our services. Possible maintenance and incidents related to our services, networks and data centers can be followed here.