Scaleway Support plans

Enhance your cloud experience with fast response times and exclusive services from our experts.

24/7 assistance with rapid response

Enjoy peace of mind with our 24/7 support. Get assistance from the Scaleway support team however you prefer–by hotline or online ticketing. We guarantee our premium members a response in as little as 15 minutes, and up to one hour.

360° cloud expertise available

Our team of Support Experts, Technical Account Managers, and Solutions Architects is ready to assist you with any technical issue you may have. Our goal is to ensure your infrastructure is always up and running.

Designed for flexibility and scale

No lock-in or year-long contract at Scaleway: We’re the cloud of choice. You can change your support plan whenever you want, in one click on our console. Even if it’s in the middle of your billing cycle.

Our four support levels



For developers and non-mission critical projects.

Enjoy 24/7 unlimited support via tickets.


For startups and SMEs.

Accelerate your cloud journey with guaranteed response times of less than one hour and hotline access.


For fast-growing startups, mission-critical infrastructure, and enterprise.

Ensure a best-in-class cloud experience with a guaranteed response time of less than 30 minutes and the dedicated assistance of our Technical Account Managers and Solutions Architects.


For companies running multiple mission-critical projects.

Benefit from a bespoke support plan that will empower your business to succeed.

Value-Add Services

Custom onboarding

Custom onboarding ensures our teams have a complete understanding of your business needs from the start. During the onboarding, our Technical Account Manager will present our support services and dig into the details of your business so we can anticipate the technical challenges you may encounter.

Guarantees and Prices

Guaranteed Response Time-1 hour30 min15 min


Customized support plan adapted to your needs
Mon-Fri 9AM - 6PM

Dedicated Premium Support Team-
Technical Account Manager--
Custom onboarding --
On-demand architecture review --
Quarterly Technical Review --
PricingFree59€/month excl. tax499€/month excl. tax OR 3% net spend*
*higher figure applies
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