What is Scaleway TEM?

TEM is a fully managed solution dedicated to sending your transactional emails. With TEM, you can send your emails via the SMTP or the API, add and verify a sending domain, configure the SPF/DKIM authentication, and monitor emails via the console.

What are transactional emails?

Transactional email is a type of automated, non-promotional email triggered by interactions with a website or app, e.g. account creation, password modification, new order, payment status, etc. Unlike marketing emails, transactional emails are usually expected by customers and thus have a much higher open rate than marketing emails.

Can I send my marketing emails with your platform?

No, our TEM platform is dedicated to sending transactional emails only. Please read our anti-spam policy here.

Can I monitor my email activity?

You can manage your email activity and filter your emails using the console. Click here for more details.

How many emails can I send per month?

If you have validated a payment method, you can send up to 500 emails per month. If you have validated your identity, you can send up to 5,000 emails per month. If you plan to send a larger volume, please create a support ticket via the console.

Can I receive emails with TEM?

No, currently you can only send transactional emails with TEM.

If I plan to send a large volume of emails, can I get a discount?

Please click here to contact us.

Do I pay per email sent, or per recipient?

Per recipient. When sending an email with TEM, each recipient counts as a separate email. Example: If you send an email to one recipient and you add three recipients in CC, you will be billed for four emails.

Is there a limit on the size of emails TEM can deliver?

Yes, the maximum size of an email for API and for SMTP is 2MB.

Can I send emails with attachments?

Yes, you can send attachments in your transactional emails. The supported formats are the following: pdf, HTML, Text, iCalendar, ICS, CSV, jpeg, jpg, png and gif. For more detail, please see our documentation.

Home Transactional Email (TEM)

Transactional Email (TEM)

Enjoy instant delivery of your transactional emails backed by Scaleway’s reliable infrastructure, ensuring high deliverability and scalability.

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The European alternative

The first European cloud provider offering a transactional email solution, we ensure your data sovereignty via our data centers located in Europe.

A matter of minutes

Reach your customers immediately and ensure good domain reputation. Unlike SaaS providers, we rely on our own infrastructure to ensure the deliverability of your emails.