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Transactional Email - Quickstart

Reviewed on 08 September 2023Published on 07 November 2022

Transactional Email is a platform that allows Scaleway clients to send transactional emails with high quality deliverability. In this quickstart, we show you how to configure your domain with Transactional Email, how to add SPF, DKIM and MX records to your domain, and how to delete your domain.

Security & Identity (IAM)

To perform certain actions described below, you must either be the Owner of the Organization in which the actions will be performed, or an IAM user with the necessary permissions.

Requirements
  • You have an account and are logged into the Scaleway console.
  • You have a domain name.

How to configure your domain with Transactional Email

  1. Click Transactional Email in the Managed Services section of the console side menu. The Transactional Email overview page displays.
  2. Click Add domain.
  3. Enter the domain name you want to use with Transactional Email.
  4. Tick the box to acknowledge you have read Scaleway’s antispam policy, then, click Validate domain name to confirm.
Important

You need to configure your SPF, DKIM and MX records to verify your domain and to be able to send emails.

How to add SPF and DKIM records to your domain

After you have configured your domain with Transactional Email, you are prompted to verify your domain by adding SPF, DKIM and MX records. You can choose to do so right after you have validated your domain, or at a later time.

  1. Click Transactional Email in the Managed Services section of the console side menu. Your newly-added domain displays.

  2. Click your domain. You are redirected to the SPF, DKIM and MX configuration page.

  3. Copy the value that applies to your case to add an SPF record.

    Important
    • If you have no SPF record on this domain, copy the following value: v=spf1 include:_spf.scw-tem.cloud -all
    • If you already have configured an SPF record, copy the following value: include:_spf.scw-tem.cloud
  4. Add a TXT record type in the root zone of your domain on your DNS zone.

  5. Paste the value you have copied in the root zone of your domain.

  6. Add an additional TXT type record in the root zone of your domain on your DNS zone.

  7. Copy the name that displays in the console.

  8. Paste the name you have copied in the root zone of your domain on your DNS zone.

  9. Copy the value that displays in the console and paste it into the root zone of your domain on your DNS zone.

  10. Check the box “I have added these DNS records to my DNS zone” to confirm.

  11. Click Verify domain. Your domain displays in the list of your domains.

Note

The verification of your domain can take up to 48 hours.

How to add your own MX record

Important

If you do not own an MX server, we recommend using Scaleway’s blackhole MX so the emails you send do not get rejected. However, this means that the emails sent back to the MX, will be lost and unrecoverable.

  1. Add an MX record type in the root zone of your domain on your DNS zone.
  2. Enter a name of your choice in the Name field.
  3. Set 10 as a priority for your MX record.
    Note

    Priority indicates the order in which your mail servers should be tried by a mail server that is attempting to deliver emails.

  4. Enter the name of your MX followed by a trailing dot in the Hostname field.
  5. Save your changes.

How to improve your domain reputation

The factors used to determine your domain’s reputation score vary from one service to another. The only constant common denominator is that the receiving platforms determine how your domain is used in your emails and then monitor how their users receive these emails. Each domain has several reputations associated with different mail receivers. Reputation also depends on the volume of emails you send to specific receivers.

Read our documentation to find out how to improve or maintain a good domain reputation score.

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