Partner Space - Concepts
Client external identifier
The client external identifier represents your client’s identifier in your own internal management tools. This ID is requested when you add a new client and allows the API to function properly.
Consumption
The consumption refers to a customer's use of Scaleway resources. This value is monthly and corresponds to a period running from the first of the month to the last day of the month.
Partner Space
The Partner Space is a dedicated interface within the Scaleway console. It allows resellers to manage their clients' consumption and billing.
Partner support management
Partner support management refers to how partners interact with the Scaleway support system on behalf of their customers. Partners must have membership in a customer's Organization to access, view, or create support tickets within it. Customers can open their own tickets independently.
Reseller ID
The reseller ID is your unique Scaleway identifier as a Partner. It is the same as your Organization ID.
Support ticket
A support ticket is a request submitted to Scaleway's support team regarding a technical issue, billing question, or service inquiry. In the context of the Partner Space, support tickets are scoped to individual customer Organizations.