Skip to navigationSkip to main contentSkip to footerScaleway Docs HomepageAsk our AI
Ask our AI

How to add a payment method

Before you can order Scaleway resources, you must add a payment method to your account. You can choose between two payment methods: credit card or SEPA mandate. Virtual and pre-paid credit cards are not accepted.

Before you start

To complete the actions presented below, you must have:

How to add a credit card

Follow our guided tour or read the instructions below.

  1. Access the Scaleway console (External link).
  2. On the Billing page, click the Payment and billing (External link) tab.
  3. Scroll down to Payment methods and open the Credit card tab.
  4. Click the Add a credit card button. A pop-up appears.
  5. Enter the details of your credit or debit card.
  6. Click Add credit card to confirm. A 3D Secure (External link) validation is initiated. Depending on your bank, you may be asked to enter a code received by SMS or via an application on your smartphone.
  7. Enter the code and validate the form.
    Note

    When you register a new credit card, an authorization charge of €1 is debited from your account. This Authorization Charge is a dummy transaction made to check the validity of the card. The authorization charge will be reimbursed within 48 to 72 hours.

  8. Click Verify. A pop-up appears.
Important

You can follow the procedure below to add a debit card as well.

How to add a SEPA mandate

Important
  1. Access the Scaleway console (External link).
  2. On the Billing page, click the Payment and billing (External link) tab.
  3. Scroll down to Payment methods and open the SEPA Direct Debit tab.
  4. Click +Add SEPA mandate. A pop-up appears.
  5. Enter the required information.
  6. Click Add SEPA mandate to confirm.
Important

If a payment fails because of an invalid SEPA mandate, we will automatically change the default payment device to the next SEPA mandate in the list or, if none was provided, to a valid card (if any) and change the default payment mode to card.

Still need help?

Create a support ticket
No Results