How to report abuse incidents

Reviewed on January 07, 2025

Before you start

To complete the actions presented below, you must have:

• A Scaleway account logged into the console

How to report an abuse

1. Go to the Report Abuse page. A form displays.
2. Enter the IP address, domain name, or URL of the source you want to report.
3. Enter the date of publication of the illegal content or the start date of the illegal behavior.
4. Enter the time of the publication of the illegal content or the time the illegal behavior started.
5. Select the type of abuse you wish to report in the drop-down box
   Tip

   The different types of content or illegal behavior that can be reported are described in Scaleway’s Abuse notice.

   Important

   Falsely reporting content or activity as illegal only to obtain its removal or to stop its distribution, is punishable by one year imprisonment and a €15,000 fine.

6. Enter your email address and name if required.
7. Describe what you have observed in as much detail as possible. Provide information such as logs, time zones, headers, the precise location and, if applicable, the email addresses to which the content is made accessible.
   Important

   This description will be directly forwarded to our customer. Therefore, refrain from including any confidential or personal information which you do not want them to have access to. Scaleway denies all responsibility for the use that could be made by third parties of any information that you provide in this field.

8. Check the box confirming that you are submitting this report in good faith.
9. Once you have entered the information mentioned above, check the CAPTCHA form and click Submit abuse report.
   Note

   If you encounter difficulties submitting an abuse report, contact Scaleway’s abuse team.

How is my report processed?

Once you have submitted the report abuse form, you will receive an email confirming its reception from Scaleway’s abuse team.

Scaleway’s abuse team will verify the exactness of the report, and that all the necessary information has been provided for the report to be processed. They will also verify whether the report indeed relates to explicitly illegal behavior or content about French regulations and the evidence and information you have provided. If your report meets the above criteria, it will be validated by the abuse team and sent to Scaleway’s customer so that the necessary corrective measures can be taken.

1. You will receive updates regarding the resolution of the abuse via the email address provided in the form if you provided one.
   Note

   Should Scaleway’s customer not respond, or should the transferred report not be processed correctly, appropriate measures will be taken by Scaleway. These measures may vary from a simple warning to termination of all services of said customer.

2. If your report is rejected, you will be informed of the reasons why by email.
   Note

   • Do not repeatedly report the same practices or content, as it forces the abuse team to carry out unnecessary actions and negatively impacts their work.
   • Remain courteous when communicating with the abuse team. Abuse reports shall not contain any offensive, vulgar, or threatening language.
   • If you consider that your report has been unduly rejected, you can contact Scaleway’s abuse team.