Report abuse of Scaleway services
Report abuse of Scaleway services
As Scaleway place great importance on keeping the internet safe and complying with legislation, it has set up a form allowing you to report illegal content or behaviour hosted on its services by one of its customers.
The aim of this notice for reporting abuse is to assist you with the submission of an abuse report and to indicate how the report will be processed.
What abuse can I report?
You can report different types of content or illegal behaviour using Scaleway services in an abusive manner, as described below:
We hereby remind you that reporting content or activity as illegal in order to obtain its removal or to stop its distribution, when you know this information to be inaccurate, is punishable by one year’s imprisonment and a fine of 15,000 euros.
You can obtain information concerning the host and/or owner of the IP addresses, servers or websites on which the illegal content or behaviour is hosted, by using an online IP address or domain name search tool, commonly known as the “Who Is” service.
Where can I report abuse?
The abuse of Scaleway services must be reported via:
If you are a witness or victim of serious incident taking place in France that requires immediate police response (for example, an assault or accident), contact Police Secours.
If your report concerns the following items, you can report them to the French Central Office for the Fight against Crime Linked to Information Technology and Communication (OCLCTIC) via the PHAROS platform:
If you have received spam emails, you can report this to Signal Spam : http://www.signal-spam.fr
What information should be included in my report?
In order to analyse and process your request, Scaleway requires certain information.
Reports which do not contain sufficient information will not be processed.
In order to help you provide the required information, please see the definitions provided below:
In accordance with the French Law on confidence in the digital economy (LCEN), the reporting of illegal content also requires the following information to be communicated:
if you are a legal entity – your corporate form, business name and your email address
if you are an administrative authority – authority name and email address
How is my report processed?
Once you have completed the report abuse form available at this address https://abuse.scaleway.com, an email confirming the opening of your report will be sent to the contact address provided in the form.
After you confirm your report, the report is verified by the Trust & Safety team. The team verifies the exactness of the report, that all of the necessary information has been provided for the report to be processed and whether the report indeed relates to explicitly illegal behaviour or content with regard to French regulations and the evidence and information you have provided.
If your report meets the above criteria, it will be validated by the Trust & Safety team and sent to Scaleway’s customer so that the necessary corrective measures can be taken.
You will receive the customer’s answer via the email address provided in the form.
Should Scaleway’s customer not respond, or should the transferred report not be processed correctly, appropriate measures will be taken by Scaleway. These measures may vary from a simple warning to termination of all services of said customer.
If your report is rejected, you will be informed of the reasons why by email.
Please note that massively reporting the same practices or content forces the Trust & Safety team to carry out unnecessary actions which have a negative impact on their work. As such, it is counterproductive to massively report the same practices or content.
We would like to remind you that it is important to remain courteous when communicating with the Trust & Safety team. The team will not process any reports containing offensive, vulgar or threatening language.
How is the personal data I provide in the form used?
Scaleway collects the personal data that you provide in the form for the sole purposes of processing illegal content reports, this includes the receipt of abuse reports via the dedicated form and the processing and monitoring of said reports.
This processing is based on our legal obligations as well as on our legitimate interest in providing a tool for reporting abuse.
Your personal data will be processed by Scaleway for the above-mentioned purposes only. The personal data and all information that you may have provided in the field “Describe your issue” will also be transferred to Scaleway’s customer concerned by the report, along with your email address if you ticked the box relating to this. Upon request, they may also be transferred to persons and authorities whose right of access to personal data is recognized by law, regulations or provisions issued by legally-authorized authorities.
Your personal data is kept for the time period necessary to fulfill the purposes for which it is collected or to comply with Scaleway’s legal obligations and/or to meet the demands of public and governmental authorities.
Scaleway places particular importance on the security of personal data, and implements appropriate technical and organizational measures to protect the personal data it processes. Your personal data is processed electronically and/or manually, in such a way that, in all cases, their security and confidentiality is assured with regard to their sensitive nature, via administrative, technical and physical measures which prevent their loss, theft, use, divulgence or unauthorized modification.
In particular, with regard to your personal data, you may at any time access or rectify it, request its deletion or request its processing be limited for the specific reasons set out in the applicable regulations, or request the portability of your data by sending an email justifying your identity to: email@example.com
You also have the right to object at any time, for reasons relating to your particular situation, to the processing of your personal data the legal grounds of which are of legitimate interest to Scaleway, as well as to define directives relating to the fate of your personal data after your death by writing to the above-mentioned e-mail address. In the event of a complaint to which the company Scaleway did not give you a satisfactory answer, you can turn to the French National Commission on Information Technology and Liberties (CNIL) in charge of the respect of personal data obligations.