Recover a lost password

Reviewed on February 04, 2026

This page guides you through the available methods to regain access to your Scaleway account if you forget or lose your password.

Before you start

To complete the actions presented below, you must have:

• A Scaleway account

Log in without a password using an authentication code

The authentication code allows you to access your account without a password.

Click Send authentication code on the login page of the Scaleway console.

A code is sent to your email. You can enter the code in the console to authenticate yourself and log in.

Reset your password using email validation

If you are the Owner of a Scaleway Organization and forget or lose your password, you can request a reset.

1. On the Scaleway console login page, click Log in with password.
2. Click Forgot your password?, or access the lost password page.
3. Enter your email address and click Send reset link. A password reset link is sent to your email address.
4. Click the recovery link in the email you received from Scaleway.
5. Enter your new password and click Reset password to set the new password for your account. You are redirected to the Login page.
6. Log in to the console using your email address and the new password you created.

Recover your password if you lost access to your email account or your MFA device

If you lose access to your email account or your multifactor authenticator (MFA) device linked to your Scaleway account, use the account recovery form to request access. Scaleway Support reviews your request and the identity documents you provide to confirm that you are the account owner, before restoring your access.

Submit your account recovery request

1. On the Scaleway console login page, click Lost email?. The account recovery form appears.
2. Select an issue type from the Issue Type dropdown:
   • Lost email access if you can still access your 2FA device.
   • Lost 2FA device if you can still access your email account.
   • Lost email access and 2FA device if you cannot access either of the two.
3. Select the relevant app from the App dropdown.
4. Select your account type from the Account Type dropdown: Personal or Corporate.
5. Click Next. The Documents step opens.
6. Enter your organization number, if you have one.
7. Enter your current email address in the Current email address field.
8. Enter the new email address you want to use in the New email address field.
9. Upload your supporting documents. Required documents depend on the account type you selected in step 4. Refer to Supporting documents below for details.
10. Enter any additional details that may help Scaleway Support verify your request in the Additional details field.
11. Check the I am human box to complete the captcha verification.
12. Click Send. Scaleway Support receives your request and reviews the information and documents you provided.

Once your email address has been updated, you can use the lost password form to receive the recovery codes for your account.

Supporting documents

Scaleway asks for supporting documents to confirm that you are the legitimate owner of the account before restoring access. Scaleway deletes all uploaded documents once the recovery request is processed.

The documents required depend on the account type selected on the form:

Password security guidelines

Besides the usual guidelines you should follow to create a complex password (must contain UPPERCASE and lowercase letters, symbols (@, $, &, …), and numbers), some basic rules exist to keep your password and your account safe:

• Never give your password to anyone. Especially not via email, IRC, Slack, WhatsApp, or any messaging system. Scaleway employees will never ask you for your password.
• Use multifactor authentication to add an extra layer of security.
• Do not write down your password.
• Always log out of your account at the end of each session, or if you are away from your computer.