How to manage TEM plans

Reviewed on March 17, 2025

Plans are the service tiers for Transactional Email, each offering specific features, pricing, and usage limits to suit different needs—from occasional low-volume senders to high-volume enterprise users. Plans are scoped to Projects.

Two plans are available:

• Essential - pay-as-you-go plan designed for occasional or low-volume email sending needs. This plan offers simplified management and a single webhook per domain.
• Scale - fixed-price plan tailored for high-volume email sending. Includes 100K emails. Additional emails are charged. This plan includes a dedicated IP address and unlimited webhooks per domain. It also features advanced blocklist management, allowing for manual additions.

Before you start

To complete the actions presented below, you must have:

• A Scaleway account logged into the console
• Owner status or IAM permissions allowing you to perform actions in the intended Organization

How to change TEM plans

When you configure a domain with Transactional Email in a Project for the first time, you are prompted to select a TEM plan between Essential and Scale.

You can change your selected plan anytime in the Scaleway console.

1. Click Transactional Email in the Domains & Web Hosting section of the console side menu. Your domains display.
2. Click the Plans tab.
3. Scroll to the Manage your plan section.
4. Click Select plan to select the plan to which you want to change. A pop-up appears.
   Important

   • If you are upgrading to the Scale plan keep in mind that:
     • You will be billed a fixed monthly amount, instead of pay-as-you-go.
     • A 30-day commitment is required to ensure a progressive and effective warm-up of the IP address. If you decide to downgrade or cancel your account before the end of the commitment period, you will still be charged for the 30-day period.
   • If you are downgrading to the Essential plan, consider that:
     • You will lose access to your dedicated IP address and will be reverted to a shared IP. This may impact your sending speed and deliverability.
     • This will reduce the number of available webhooks
     • You will be reverted to an automatic blocklist. This means you will no longer be able to manually add emails to your blocklist.
5. Type UPGRADE to confirm.

How to keep track of your resources

Each TEM plan has a number of domains and webhooks included in the plan. To keep track of your usage and consumption, you can follow the steps below:

1. Click Transactional Email in the Domains & Web Hosting section of the console side menu. Your domains display.

2. Click the Plans tab.

3. Scroll to the Current plan section. This section shows you how many domains and webhooks are currently being used in your Project.

   If you reach or surpass the free capacity of your plan, the number of resources will be indicated in red.

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   You can click the information tooltip next to the number to view details on how much each resource exceeded the included amount.

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   Tip

   You can click Upgrade plan in the Current plan section to quickly upgrade from the Essential to the Scale plan if your included resources have been exceeded.

How to manage dedicated IPs

Transactional Email (TEM) dedicated IPs are IP addresses assigned to a single sender. This allows the sender complete control over their sending reputation without having to manage the technical complexity related to IP optimization and monitoring.

Unlike shared IPs where multiple users share the same reputation, a dedicated IP offers total control over reputation and deliverability, less impact from other senders, and better deliverability on sensitive domains (Gmail, Outlook, Yahoo, etc.).

TEM dedicated IPs are available with the TEM Scale plan and are managed by Scaleway. This means that the TEM team takes care of optimizing and monitoring the dedicated IPs.

You can check your IPv4 and IPv6 addresses in the Managed Dedicated IP section of the Plans tab.