Customer Success Story: Golem is a fast-growing startup in the AI sector. With a universal linguistics approach, this startup stands out for its low carbon, explainable and sovereign technology.

Over 500 users utilize's flagship product, InboxCare, to analyze messages and documents.
InboxCare is designed to analyze, classify and route all types of incoming messages (emails, text messages, social networks, chatbots, etc.) in order to offer the most suitable solution to users and accelerate the handling of incoming demands for companies
At the start of 2021,’s technical teams decided it was time to change their cloud services provider (CSP).

The lack of support, technical issues and the fact that some products were not offered by their current CSP pushed to consider migrating to another provider.

Building a sovereign and scalable AI solution

While was beginning to scale up, the technical teams decided to carry out a benchmark of possible solutions. The following criteria were brought into play:

  1. Most of’s clients are companies from the public sector, distribution and insurance. Data governance was not even up for discussion – all data needed to be hosted in France with a sovereign provider
  2. The new cloud provider needed to offer services such as managed Kubernetes, Object Storage and Managed Databases
  3. wanted to be free from all non-standard functions exclusive to a single hosting company, which would inevitably imply additional maintenance costs for their on-premise offer
  4. With these criteria in mind, had three options to consider – staying with their current provider, or migrating to OVH or to Scaleway.

Not just a cloud provider, but also a partner

Scaleway decided to accompany the ambitious startup,, along their adventure which would surely include many challenges. Scaleway’s teams worked alongside’s, via dedicated support. During the test phase,’s developers appreciated these advantages of Scaleway:

  • Having access to the latest versions of Kubernetes
  • Kubernetes Kapsule ease of use
  • Data reversibility
  • Using Dedibox dedicated servers to manage temporary load increases and avoid overloading
  • The easy implementation of a hybrid cloud with a SaaS cluster with, and an on-premise cluster with a client
  • The test phase was also carried out with OVH at the same time.

While the prices of the two cloud providers are similar, environmental impact, values and certifications also weigh heavily in a client’s decision-making process.

At the end of the two months, the products and developer experience at Scaleway proved to be the winning combination, and marked the start of the partnership between and the cloud provider.

Shifting to a resilient, and more environmentally friendly architecture

Following the successful test phase, migrated their infrastructure to Scaleway and start using Scaleway’s managed Kubernetes engine, named Kapsule.

The benefits of Kubernetes Kapsule

Golem AI deploys Kubernetes Kapsule in their production environment to efficiently schedule and manage recurring tasks. They also leverage its autoscaling capabilities to dynamically adapt their workload in response to demand. Kubernetes empowers them to scale their infrastructure without the need to expand their team, an achievement that would have been inconceivable with alternative approaches. Last but not least, Kubernetes Kapsule adheres to the same standards as the open-source tool, ensuring that they maintain control of their infrastructure and its sovereignty."

This new infrastructure is also a way for to establish its environmental ambition. In fact, Artificial Intelligence, and Machine Learning in particular, currently get bad press for their energy consumption, so wants to build an environmentally friendly AI solution. The first step was to create Frugal AI, and then to host data in Scaleway’s fr-par-2 data center which has the lowest PUE (Power Usage Effectiveness) on the market.

Thanks to the two companies’ shared values of transparency, ethics and evangelization, this partnership was built on a solid foundation.

Key indicators of success has now been one of Scaleway’s partners for over a year, and the startup considers this migration to be a success for three reasons:

  • The stability of Scaleway’s services
  • The supportive network and sharing within Scaleway’s Slack community, and the proximity of their technical teams
    Scaleway’s teams’ innovation and constant development of new services

    Boosted by this success, is planning to test Serverless Functions next in order to optimize the processing load of textual data.