Customer Success Story : Turbo VPN

Overall, we've optimized our cloud-related expenses by 15-20%, all while maintaining a high level of performance. Their ability to deliver reliable, scalable solutions has been instrumental in supporting our growth while keeping operational costs under control.

About the Company

Innovative Connecting is a global leader in VPN technology, dedicated to delivering secure and seamless internet access to millions of users around the world. Since its establishment in Singapore in 2018, the company has built a reputation for excellence through Turbo VPN, a groundbreaking application that combines speed, security, and accessibility. Turbo VPN empowers users to bypass geo-restrictions, access global content, and enjoy an enhanced online experience, whether they are streaming their favorite shows, gaming, or browsing securely.
With over 21,000 servers across 111 locations, Turbo VPN ensures that users benefit from unparalleled performance and global connectivity. This extensive infrastructure has enabled the company to serve a diverse community of more than 300 million active users worldwide, spanning Southeast Asia, the Middle East, Europe, and North America.
As one of the most trusted VPN providers, Turbo VPN has garnered nearly 10 million user reviews and maintains an industry-leading average rating of 4.56 out of 5. This widespread recognition underscores the company’s commitment to delivering an exceptional experience to every user.

Challenges

Before partnering with Scaleway, one of the company’s biggest operational challenges was scaling quickly to meet unpredictable spikes in user demand. They often encountered delays and bottlenecks when provisioning large numbers of servers across multiple regions, which hindered their ability to deliver a seamless service. These challenges made it difficult to maintain consistent performance during periods of rapid growth or unexpected surges in traffic.

Results

Since partnering with Scaleway, the company has experienced significant improvements. Scaleway’s flexibility allowed them to efficiently manage a 50% increase in daily active users during a recent event without any service disruptions. Additionally, they reduced their cloud-related expenses by 15-20% while maintaining high performance. Scaleway’s infrastructure enabled them to provision over 200 instances per day in each region, ensuring that they could meet users' elastic demands even during surges from regions like Europe or Asia. This scalability, combined with minimal latency and no manual intervention, has allowed the company to maintain a stable, high-quality user experience, regardless of the load.

Future Plans

In the future, they aim to integrate Scaleway’s bare metal servers to enhance cost efficiency and performance. These servers will allow us to dedicate resources exclusively to critical workloads, eliminating the overhead costs associated with shared environments. The ability to customize hardware configurations for specific use cases will provide improved performance efficiency while reducing resource wastage. “We expect to cut operational costs by up to 30% in the long term while maintaining the raw computing power necessary for peak traffic loads,” explains our infrastructure manager. This move will further align our infrastructure strategy with our business growth and performance goals.