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Legal Notice

Publisher
SCALEWAY
Simplified joint stock company with a capital of 142 050.00€

SIREN: 433 115 904 RCS Paris
Registered office: 8, rue de la Ville-l’Évêque, 75008 Paris, France
VAT number: FR 35 433115904
Hosted by: Scaleway SAS 8, rue de la Ville-l’Évêque, 75008 Paris, France

Contact Us
Mail: Scaleway SAS 8, Rue de la Ville-l'Évêque, 75008 Paris, France
Technical assistance: 24-hour assistance by ticket

Abuse
If you need to report contentious content or believe you’ve been the victim of fraudulent use of a Scaleway service, please use our abuse console or contact our Trust & Safety team via this link.

Intellectual Property
This website and all its contents (including data, information, photos, logos and trademarks) are the exclusive property of SCALEWAY SAS or its partners. Any reproduction, representation, translation, adaptation or quotation, in whole or in part, whatever the process or medium, is strictly prohibited except as provided by law or expressly authorised by their owner(s). The photographs are not contractually binding.

Personal data
The data is processed by Scaleway for the purpose of using our website, responding to your requests, or sending you offers about our products and services. To learn more about Scaleway's privacy policy: https://www.scaleway.com/en/privacy-policy/

Consumer mediation
In the event of a complaint from the Customer, the latter may contact SCALEWAY Technical Assistance via its Account Management Console. If, however, the Customer is not satisfied with the response provided by Technical Support, the latter may contact SCALEWAY's Consumer Service by sending a registered letter with acknowledgment of receipt to the address " SCALEWAY - Consumer Service – BP 438 - 75366 Paris Cedex 08”. The Customer's request will be studied within thirty (30) days from the date of receipt of his complaint.
The Customer may also contact the Consumer Mediator in the following cases:

  • If the Customer has exhausted all the internal remedies available to him (Technical Assistance then Consumer Service) and the latter is not satisfied with the answers provided.
  • If the Customer has not received a response from Technical Support within sixty (60) days or from Consumer Services within thirty (30) days.
    To contact the mediator, the Customer must complete the form available at the following address:
    https://www.mediation-telecom.org/saisir-le-mediateur.
    All information on Mediation is available on the website
    https://www.mediation-telecom.org.
    Download the Mediation Charter by clicking here.