The basic service level comes with a 99.9% network SLA. If we fail to deliver, we’ll credit you back.
Uptime and response time guarantee for mission critical services backed by our 24x7 support team.
Explore our FAQs and documentations, engage with the community or connect with the Scaleway core team. You'll never be alone.
|Dedicated account manager|
|Response time||Not guaranteed.||≤ 12 hours||≤ 2 hours||≤ 30 minutes|
|Monthly price||Free!||€2.99||Starting at €49||Starting at €499|
The service level you are currently entitled to is always reminded through a top-right widget on each console page.
Go to the service level tab from your account page and select a plan. Plan upgrades takes effect immediately, and supersede the current active level.
Just create an account and open a ticket, we will handle your request. It's free and doesn't required a credit card.
Our service levels are segmented into four grades:
Our support team is available 365 days a year, 7 days a week and 24 hours a day.
Our assistance team can assist you in english, french and german.
We enforce some limits to prevent fraud and abuses. Depending on the support level you are entitled to different limitation. You can find more details here.
To report abuse or suspected abuse originating from our network, please open a new abuse here. Do not hesitate to include logs if possible.