How to configure support plans

Reviewed on February 04, 2026

Before you start

To complete the actions presented below, you must have:

• A Scaleway account logged into the console
• Owner status or IAM permissions allowing you to perform actions in the intended Organization

The default support plan for an Organization is the Basic plan, but it can be upgraded from the Scaleway console.

1. Access your Organization Settings.

2. Scroll down to the My support section.

3. Click the Select button for the plan you wish to subscribe to.

   A pop-up displays a disclaimer message informing you that:

   Important

   You are about to subscribe to a new support plan. If you upgrade, the new plan takes effect immediately, and a pro rata will apply. If you downgrade, your current plan will remain active and billed until the end of the month.

4. Click Subscribe to confirm.

An overview of your previous and current plans is available under the Support plan history section.