Account - Quickstart

Reviewed on February 11, 2025

Scaleway is a complete cloud ecosystem, offering a single way for you to create, deploy and scale your infrastructure in the cloud. Creating your Scaleway account gives you access to the Scaleway console and Scaleway API, and you can deploy our products and services with ease.

Console overview

Follow this guided tour to discover how to navigate the console.

How to create an account

Click Sign Up in the upper right corner of the page. You are redirected to the account creation page.
Select an account type (Corporate, Startup, Consultant/Freelancer, or Personal project).
Select a sign-up method, and follow the corresponding steps below.

Add your phone number

Note

This step is not mandatory for users with the Personal project account type.

Enter your phone number and click Send code.
Enter the 6-digit code you received on your phone number.
Click Verify phone number.

Add your billing information

Fill out the required fields, then click Add billing address. This address will be used in your invoices.

Note

You can click Add later to enter your billing information at a later time, and directly access your Organization dashboard in the Scaleway console. However, you will need to add a valid credit card to order Scaleway resources.

Add your payment method

Enter your credit card information, then click Add payment method. We will send you an authorization charge of €1, which will be automatically reimbursed within two days. A 3D Secure validation is initiated. Depending on your bank, you may be asked to enter a code received by SMS or to confirm via an application on your smartphone. Note that virtual prepaid cards are not accepted as a payment method.

How to create resources

Once you have validated your payment method, you can start ordering resources like Instances, Kubernetes Kapsule, Object Storage and more. Find out more about how to add resources to your Projects.

How to close an account

Every account has an associated Organization, which in turn has an Owner. When you create your account, you are designated as the Owner of the Organization associated with your account.

When you close your account, you delete your Organization and all its resources and backups. All the Members you created will cease to exist along with the Organization.

Important

There is a delay of up to 10 days between the time your account is closed and the time the system deletes your resources. It is recommended to manually delete all your Organization's resources before closing your account. To reopen your account, contact support.

	Closing your account	Erasing your personal data (GDPR)
Use when	You want to temporarily stop using Scaleway without erasing your account’s settings (e.g., billing information, invoices, security settings, etc.).	You want to erase your account and all related data permanently. This action is irreversible.
What is deleted	Your resources, services, and backups.	Your logs, historic data, account settings, and personal data.
What to do before proceeding	Recommended: delete all active resources manually.	Mandatory: delete all active resources, backups and services, and make sure all your invoices are paid. Your consumption must be equal to zero.

Still need help?

Create a support ticket