How to manage your personal data
Scaleway makes it easy for you to manage your personal data and privacy via the console.
Before you start
To complete the actions presented below, you must have:
- A Scaleway account logged into the console
- Owner status or IAM permissions allowing you to perform actions in the intended Organization
How to access your personal data
- Access the Settings space of your account.
- Scroll down to the Access your personal data panel, under the Data & Privacy section.
- Check the first box if you wish to obtain information about your personal data processed by Scaleway.
- Check the second box if you wish to obtain a copy of your personal data processed by Scaleway.
- Check the box marked I certify that I have the necessary rights to make this request.
- Click Send request.
How to rectify your personal data
- Access the Settings space of your account.
- Scroll down to the User information panel, under the Profile section.
- Click the Edit button.
- Edit your first name, last name, and email address, as required.
- Click Save changes.
How to exercise your right to data portability
When exercising your right to data portability, you have the right to have your personal data transmitted directly to another service provider, where technically feasible.
- Access the Settings space of your account.
- Scroll down to the Exercise your right to data portability panel, under the Data & Privacy section.
- Check the box marked I certify that I have the necessary rights to make this request.
- Click Send request.
How to request to limit the processing of your personal data
- Access the Settings space of your account.
- Scroll down to the Limit the processing of my personal data panel, under the Data & Privacy section.
- Check the box that best describes the nature of your request.
- Use the text box to provide any further relevant information.
- Check the box marked I certify that I have the necessary rights to make this request.
- Click Send request.
How to erase your account and personal data
If you do not want to use Scaleway services anymore, you can close your account and/or delete your personal data.
Closing your account or erasing your personal data: what’s the difference?
| Closing your account | Erasing your personal data (GDPR) | |
|---|---|---|
| Use when | You want to temporarily stop using Scaleway without erasing your account’s settings (e.g., billing information, invoices, security settings, etc.). | You want to erase your account and all related data permanently. This action is irreversible. |
| What is deleted | Your resources, services, and backups. | Your logs, historic data, account settings, and personal data. |
| What to do before proceeding | Recommended: delete all active resources manually. | Mandatory: delete all active resources, backups and services, and make sure all your invoices are paid. Your consumption must be equal to zero. |
How to erase your personal data
Erasing your account and personal data will permanently delete your Organization’s servers, resources, services, backups, and all data related to your account.
Before you start
To complete the actions presented below, you must have:
- Access your Privacy Settings.
- Scroll down to the Erase your account and data panel.
- Click the Request account and data erase button once you have read and agreed to the warning message.
- Type Erase in the text box, then click Send request to confirm your decision.
A message appears to confirm that your account and personal data will be erased soon. The process can take up to 72 hours.