I am experiencing performance issues

Reviewed on July 01, 2025

Before you start

To complete the actions presented below, you must have:

• Owner status or IAM permissions allowing you to perform actions in the intended Organization

Problem

I am noticing decreased throughputs, timeouts, high latency, and overall instability on my Scaleway Object Storage deployment.

Solution

• Go to the Status page to see if there is an ongoing incident on the Scaleway infrastructure.

• Retrieve the logs of your buckets using any Amazon S3-compatible tool to identify the cause of the problem:

  • Rclone
  • S3cmd
  • MinIO Client
  • AWS CLI

Going further

• Refer to the documentation on how to optimize your Object Storage performance for more information.

• If you did not manage to identify the error and solve it by yourself, open a support ticket, and provide as many details as possible, along with the necessary information below:

  • Object Storage Endpoint (e.g. s3.fr-par.scw.cloud)
  • Bucket name
  • Object name (if the request concerns an object)
  • Request type (PUT, GET, etc.)
  • HTTP status code
  • Date and time (timestamp)
  • User-agent (SDK, client, console, etc.)
  • Transaction ID (if possible)
  • Log / Trace of the error (if possible)