How to allow remote access to your Web Hosting databases

Reviewed on July 29, 2025

This page shows you how to allow remote access to your Web Hosting databases.

By default, Web Hosting databases can only be accessed from within your hosting environment for security reasons. If you want to connect to your MySQL database remotely (for example, from your computer or a third-party server), you need to add the IP address of the device as an authorized host in cPanel.

Before you start

To complete the actions presented below, you must have:

• A Scaleway account logged into the console
• Owner status or IAM permissions allowing you to perform actions in the intended Organization
• Ordered a cPanel Web Hosting plan
• Created at least one database
• The IPv4 or IPv6 address of the device you want to use to connect to the database

How to allow remote access to your Web Hosting database

1. Click Web Hosting in the Domains & Web Hosting section of the console side menu.

2. Click more icon and More info, or the domain name of the Web Hosting you want to configure. The Hosting information page displays.

3. Click the Overview tab, then click Open hosting dashboard. The cPanel login page displays in a new tab.

4. Log in to cPanel using your username and password.

5. In the cPanel search bar type Remote Database Access and click the first result that displays in the drop-down.

   Open Image over content
   Close current Lightbox

6. In the Host field, enter the IPv4 or IPv6 address of the device or server you want to allow to connect to your MySQL database remotely.

   Open Image over content
   Close current Lightbox
   Tip

   Paste one of the following links into your browser if you do not know what your IP address is:

   • ip.scw.site to find out what your current public IP is (IPv4 or IPv6),
   • v4.ip.scw.site to find out what your IPv4 address is, or,
   • v6.ip.scw.site to find out what your IPv6 address is. If your device supports both IPv4 and IPv6, you can add both addresses.

7. Optionally, add a comment in the Comment field. For example you can specify who the host is (my-computer, IP-address-from-work, etc.)

8. Click Add Host to confirm. A green message box displays informing you that the IP address was added as a host.

   Important

   For security reasons, we recommend only adding trusted IP addresses.