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Reviewed on 22 December 2021Published on 26 May 2021

Scaleway Elements is a complete cloud ecosystem, offering a single way for you to create, deploy and scale your infrastructure in the cloud. Creating your Scaleway Elements account gives you access to the Scaleway Console and Scaleway API, and you can deploy our products and services with ease.

How to create an account

  1. Open the Scaleway website in a web browser.

  2. Enter your email address in the form, then click Get started now. Alternatively, click Sign Up in the upper right corner of the page. You are redirected to the sign-up page:

  3. Select an account type (Personal or Corporate) and fill out your first and last name, as well as your email address.

  4. Check the box and solve the reCaptcha if you would like to receive marketing communications from Scaleway. Then, click Get Started! to create your account. A message displays to request that you check your email inbox for the verification email.

  5. Click the verification link in your mailbox to confirm your email address and agree to our terms of service. You are redirected to the Scaleway Console. A welcome message displays.

    You are asked to select between three account levels:

    • Discover: allows you to browse through the Scaleway console and discover the catalog without ordering.
    • Test: allows you to order a few resources and test them before starting development or production.
    • Build: allows you to order any type of resources and scale your project as it grows.
    Note: To unlock the different levels, you will need to progressively add information to your account.
    E-mail address«Validate Icon»«Validate Icon»«Validate Icon»
    Billing information«Validate Icon»«Validate Icon»
    Identity check (KYC)«Validate Icon»
    Support Level
  6. Select an account level and click Get started!.

The next steps will vary, depending on the level you chose. Follow the links relevant to your case for further instructions:

How to upgrade an account

How to upgrade from Discover to Test

To upgrade your account level from Discover to Test, you need to add billing information to your account.

  1. Log into the Scaleway console.

  2. Click Add Billing Information in the banner on your Organization Dashboard.

  3. Add your credit card information by following these instructions.


After adding a credit card but before verifying the credit card via a magic code, you have the option to fast track your account upgrade directly from Discover to Build. This option is displayed on your Organization dashboard on a Fast Track banner. If you wish to fast-track your upgrade, click the banner and follow the instructions for verifying your identity and verifying your credit card.

How to upgrade from Test to Build

To upgrade your account level from Test to Build , you need to verify your identity.

  1. Log into the Scaleway console.

  2. Click Verify my identity in the banner on the Organization dashboard:

  3. See how to verify your identity for instructions on the rest of the process.


Once you have achieved Build level, you are able to add a SEPA mandate as a payment if you wish. See how to manage your billing information for instructions on this process.

How to create resources

Now that you’ve created your Test or Build level account, you probably want to know how you can order resources like Instances, Kubernetes Kapsule, IoT Hubs and more. Find out more about how to add resources to your Projects.

How to delete your account

Every account has an associated Organization, which in turn has an Owner. If you created your account (and never joined another Organization), you are the Owner of the Organization associated with your account. You can therefore use the Deactivate Organization to permanently delete your account and all of its services and backups.


There is a delay of up to 10 days between the time your Organization is closed and the time resources are effectively destroyed. It is recommended to cancel all your resources before you close your Organization. A deactivated Organization can be reactivated upon your request.

  1. Click Organization at the top-right of the console, then click Organization. The Organization Account page displays.

  2. Click Deactivate Organization which displays at the bottom of the page, once you have read and agreed with the warning message.

  3. Type Deactivate in the first box to confirm your decision. You can also fill out the second box with the reason you decided to close your account.

  4. Click Deactivate Organization permanently to confirm.