Account

The new Scaleway Support Plans are now available.

Our French support team has been strengthened and trained to improve your service.

In line with this upgrade, we have refreshed our Support Plans with new pricing, clearer service levels, and expanded options.

The new plans can be found in the Support Plans page of the console.

Find below an overview of the new plans:

• Basic (Free) - 24/7 ticket support, 8h IRT for P1 incidents
• Advanced (€50/month or 5% net spend*) - 2h IRT for P1s, Hotline 7/7 (9AM–6PM)
• Business (€250/month or 10% net spend*) - < 30min IRT for P1s, 24/7 Hotline, Dedicated Premium Team
• Enterprise (€990/month or 20% net spend*) - 15min IRT for P1s, 24/7 Hotline, Premium Team, Technical Account Manager, quarterly reviews, architecture audit, and official certification.

*Higher figure applies.

Refer to the Understanding support plans documentation page for more details about how each plan works.

You can now manage your Organization’s notifications directly in the Scaleway console: choose which users receive alerts for each notification type and review notification history. More product integrations are coming soon.

Read our documentation on the notification manager to learn more.

Quota consumption is now displayed at the Organization level in the console, rather than at the Project level.

Since quotas are applied at Organization level, this improvement makes it easier to monitor your resource consumption and anticipate quota requests.