Mailbox - Concepts
Calendar (CalDAV)
Mailbox includes a CalDAV server which features synchronization of multiple calendars, integration with compatible clients, and management for multiple devices.
Contacts (CardDAV)
Mailbox includes a CardDAV server which features synchronization of contacts, centralized access to mobile and desktop support.
DNS
Domain Name System is a name management system for computing devices connected to a network, be it public (internet) or private. It translates text-based domain names to numerical IP addresses or other services such as emails.
DNS propagation
DNS propagation is the time a DNS change takes to be updated across the internet. Mailbox will always find the most recent DNS records to avoid being delayed by DNS caching.
DNS verification
DNS verification is a mandatory step to validate your domain ownership.
DNS zone
A DNS zone hosts the DNS records for a distinct part of the global domain namespace and is managed by a specific organization or administrator. For example with Scaleway Domains and DNS, if you are managing the external domain example.com with us, this is your root zone. You can create further zones and subdomains, e.g. mysubdomain.example.com.
Domain name
A domain name or domain is a unique alphanumeric name used to identify a computer (web or email server) on the internet. It translates the numeric address of the computer to a more legible human-readable and memorable name. A domain can consist of a single DNS Zone or be divided into several zones.
Domain status
| Status name | Description |
|---|---|
creating | The domain was just registered, but the validation records are not yet available. |
deleted | The domain is deleted. |
deleting | The domain is in the process of being deleted. |
provisioning | The domain is validated and in the process of being provisioned. |
ready | The domain is ready to be used and accept mailbox creations. |
validating | The domain is in the process of validation. |
validation_failed | The domain failed the validation process. |
waiting_validation | The domain is registered but not yet validated. |
Mailbox status
| Status name | Description |
|---|---|
creating | The mailbox is being created. |
deleting | The mailbox is in the process of being deleted. |
deletion_scheduled | The mailbox is planned to be deleted. |
locked | The mailbox is locked (e.g. billing issue). |
ready | The mailbox is ready to be used. |
renewing | The mailbox is renewing the payment for a new period. |
restoring | The mailbox is being restored after solving a locked or deletion_scheduled status. |
waiting_domain | The mailbox is waiting for the domain to be properly configured. |
waiting_payment | The mailbox is waiting for payment. |
Hard bounce
Hard bounce occurs when an email is sent to an invalid email address or an address that does not exist. Unlike soft bounce, which is a temporary error, hard bounce is a permanent error.
In this case, most emailing solutions will blacklist these email addresses.
Mailbox
Scaleway Mailbox is an email service associated with a domain. Mailbox main features are:
- Send and receive emails
- Access SMTP / IMAP / JMAP / POP3
- Access a Webmail interface
- Manage calendars (CalDAV) and contacts (CardDAV)
Each mailbox is composed of:
- A full email address
- A password
- 20 GB of storage
- An active subscription (per month or per year)
Protocols
Mailbox supports the following protocols:
| Usage | Protocol |
|---|---|
| Receiving emails | IMAP, JMAP, POP3 |
| Sending emails | SMTP |
| Calendar synchronization | CalDAV |
| Contact synchronization | CardDAV |
| Automatic configuration | Autodiscover / Autoconfig |
| Simple consultation | Webmail |
Soft bounce
Soft bounce occurs when your email has been sent to a valid email address and has reached the recipient's mail server, but your email could not be delivered for multiple reasons:
- The recipient's mailbox has exceeded its storage limit
- The recipient's mail server is down
- The message was too large for the recipient's mailbox
When a soft bounce occurs, the email software will try to resend the email for 72 hours (maximum) until the message is finally delivered.