How to manage a Mailbox subscription

Reviewed on March 09, 2026

Before you start

To complete the actions presented below, you must have:

• A Scaleway account logged into the console
• Owner status or IAM permissions allowing you to perform actions in the intended Organization
• Created your Mailbox domain

How to change a subscription plan

1. Click Mailbox in the Domains & Web Hosting section of the console side menu. The list of your domains displays.
2. Click the domain you wish to configure. The list of Mailboxes created for this domain displays.
3. Click a Mailbox email account to configure. The Mailbox account information displays.
4. Navigate to the Settings tab.
5. Click Change commitment period to change the subscription plan. A pop-up appears.
6. Select the monthly or annual plan.
7. Check the box to confirm you understand that you will be billed the price that displays.
8. Click Confirm.

How to cancel a subscription

1. Click Mailbox in the Domains & Web Hosting section of the console side menu. The list of your domains displays.
2. Click a Mailbox domain to configure. The list of Mailboxes created for this domain displays.
3. Click a Mailbox email account to configure. The Mailbox account information displays.
4. Navigate to the Settings tab.
5. Click Cancel subscription.
6. Type CANCEL to confirm.
7. Click Cancel subscription.

How to reactivate a subscription

A canceled Mailbox account subscription can be reactivated until the end of the pending period of the account.

1. Click Mailbox in the Domains & Web Hosting section of the console side menu. The list of your domains displays.
2. Click a Mailbox domain to configure. The list of Mailboxes created for this domain displays.
3. Click a Mailbox email account to configure. A message is displayed indicating that the subscription is currently cancelled for this Mailbox account.
4. Click Reactivate.
5. Type RESTORE to confirm.
6. Click Reactivate subscription.