How can we help you ?
Most popular questions
What is Scaleway?
Where is my data hosted?
What is the authorization charge of €2 for?
How to create an assistance ticket?
How do I get in touch with a Solution Advisor?
What is the difference between an image and a snapshot?
Which options are available to power off my instance?
Do you offer IPv6?
Can I have a firewall?
Why can I not send any email?
How can I reset my password?
I have lost my two-factor application and backup codes, how can I regain access to my account?
Plans and pricing
How am I billed for Scaleway Elements services?
Do the prices shown on the website include EU VAT?
How to read my invoice?
When does the billing start and stop?
When are invoices issued?
How can I pay my invoice?
How can I add a billing contact to my account?
Which Linux distributions are available?
What is the ImageHub?
Do I have to power off my instance to take a snapshot?
Why do I have to specify the CPU architecture when I create an image from a volume?
What is a Marketplace image?
Bare Metal Cloud
What are Bare Metal Cloud Servers?
What are the differences between the different Bare Metal Server ranges?
Which hypervisor do you use?
Which OS are available for installation on Bare Metal Cloud Servers?
How can I reinstall a Bare Metal Cloud server?
Are Bare Metal Cloud Servers VMWare certified?
Are Bare Metal Cloud Servers SAP certified?
What happens to the data stored on the disks when I delete the server?
Can I make changes to the BIOS settings or update the firmware of a Bare Metal Cloud server?
How long does it take to boot a Bare Metal Cloud server?
What is the difference between a Flexible IP and a Failover IP?
Can Failover IPs be configured on an instance?
Apple silicon M1 as-a-Service
Which version of macOS and what type of processor is used in Mac mini M1?
Is there a minimum allocation period for Mac mini M1?
How many public IPs can I assign to a Mac mini M1?
How can I reinstall my Mac mini M1?
How can I back up my Mac mini M1?
What is Object Storage?
How can I monitor my Object Storage consumption?
Is there a limitation in the bucket name?
Can I use Object Storage as a CDN?
How can I access my files via HTTPS?
Can I change HTTP headers during upload?
How can I make an object public?
How can I upload large objects?
Does my bucket remain available after deletion?
Will closing my web browser after requesting to delete a bucket stop the deletion process?
Can I create a bucket with the same name as that of a previously deleted one?
How is my monthly Object Storage bill being calculated?
C14 Cold Storage
Is there a free tier on C14 Cold Storage?
How much do I pay to archive objects to C14 Cold Storage’s “Glacier” class or to restore them to Object Storage’s “Standard” class?
I have started the restore of an object, but it is not available instantaneously. Why?
When should I use C14 Cold-Storage’s Glacier storage class instead of Object Storage’s standard class?
Can I upload an object directly to the Glacier class?
Why Glacier class objects are stored in Paris data bunker (DC4)? Is it accessible from buckets in all locations?
When are lifecycle management rules applied?
What are the differences between the new Scaleway Elements C14 Cold Storage product and C14 Classic?
What are the guarantees of availability and durability of the stored data?
How do I encrypt my data?
Can I manage my storage and archiving constraints related to the GDPR with C14 Cold Storage?
What is the maximum data volume and object size supported by C14?
Why is C14 Cold Storage technology much more reliable than tape storage technologies?
Is the underground databunker DC4 auditable by customers?
Why should I store my data in a fallout shelter?
Can I change the storage class of an entire bucket from Object Storage Standard to C14 Cold Storage?
Why should I use Block Storage instead of a local storage?
What are the performances expected from a Block volume?
What is the behavior of the Block volume when an Instance is stopped, deleted or crashed?
How many volumes can be attached?
What is the maximum size of a Block volume?
How is Block Storage fee calculated?
What is a Load Balancer?
What is a Highly Available IP address?
Can I have more than one public IP address for a Load Balancer?
Do Load Balancers support external IPv6 connections?
What are Primary and Replica Load Balancers?
Do backend servers require a public IP address?
What is the difference between multicloud and non multicloud offers?
What are the communication protocols currently supported?
Is it possible to add security to restrict access to a URL or port on the Load Balancer?
What is Scaleway Elements Database?
How can I access my database once it is provisioned?
How do I import data into a Scaleway Database?
Can I upgrade my database engine version?
Which postgreSQL extensions are available?
How do I backup my database?
What is Scaleway Container Registry?
Why do I get a message that the Namespace is not available?
Can I store multiple versions of an Image?
What is Scaleway Kubernetes Kapsule?
How much am I billed for one cluster?
How much am I billed if I have enabled auto-scaling?
How can I have data persistence on my cluster?
Why can’t I connect to my nodes using SSH?
What is IoT Hub?
What are the differences between the IoT Hub offers?
How secure is Scaleway IoT?
Can you detail what messages are?
What is a Device ID and a Client ID?
My software/library limits MQTT client ID to 23 characters, what should I do?
What is Deny/Allow insecure connection?
Why don't I receive any messages when subscribing to $SYS on "shared" Hubs?
How are messages billed?
What is the maximum message size?
What are private networks?
Can I Connect Multiple Private Networks on the Same Instances?
Do I Have to Restart Instances After Adding Private Networks?
Does Private Network Support IPv6?
Do Instances in a Private Network Require a Public IPv4 Address?
Do Non-IP Protocols Work Over Private Networks?
What is the DNS feature?
Is it possible to automate the management of DNS service records?
Is the DNS service IPv6 compatible?
What are Scaleway Elements DNS nameservers?