Most popular questionsWhat is Scaleway?Where is my data hosted?What is the authorization charge of €2 for?How do I take advantage of the reduced monthly price?How to create an assistance ticket?How do I get in touch with a Solution Advisor?
General questionsWhat is the difference between an image and a snapshot?Which options are available to power off my instance?Do you offer IPv6?Can I have a firewall?Why can I not send any email?How can I reset my password?I have lost my two-factor application and backup codes, how can I regain access to my account?
Plans and pricingHow am I billed for Scaleway Elements services?Do the prices shown on the website include EU VAT?How to read my invoice?When does the billing start and stop?When are invoices issued?How can I pay my invoice?How can I add a billing contact to my account?How much is a server?
InstancesWhich Linux distributions are available?What is the ImageHub?Do I have to power off my instance to take a snapshot?What is a Marketplace image?
Bare Metal CloudWhat are Bare Metal Cloud Servers?Which hypervisor do you use?How can I reinstall a Bare Metal Cloud server?What happens to the data stored on the disks when I delete the server?Can I make changes to the BIOS settings or update the firmware of a Bare Metal Cloud server?How long does it take to boot a Bare Metal Cloud server?What is the difference between a Flexible IP and a Failover IP?Can Failover IPs be configured on an instance?
Object StorageWhat is Object Storage?How can I monitor my Object Storage consumption?Is there a limitation in the bucket name?Can I use Object Storage as a CDN?How can I access my files via HTTPS?Can I change HTTP headers during upload?How can I make an object public?How can I upload large objects?
Block StorageWhy should I use Block Storage instead of a local storage?What are the performances expected from a Block volume?What is the behavior of the Block volume when an Instance is stopped, deleted or crashed?How many volumes can be attached?What is the maximum size of a Block volume?How is Block Storage fee calculated?
Load BalancerWhat is a Load Balancer?What is a Highly Available IP address?Can I have more than one public IP address for a Load Balancer?Do Load Balancers support external IPv6 connections?What are Primary and Replica Load Balancers?Do backend servers require a public IP address?
DatabaseWhat is Scaleway Elements Database?How can I access my database once it is provisioned?How do I import data into a Scaleway Database?Can I upgrade my database engine version?Which postgreSQL extensions are available?How do I backup my database?
Container RegistryWhat is Scaleway Container Registry?Why do I get a message that the Namespace is not available?Can I store multiple versions of an Image?
Kubernetes KapsuleWhat is Scaleway Kubernetes Kapsule?How much am I billed for one cluster?How much am I billed if I have enabled auto-scaling?How can I have data persistence on my cluster?Why can’t I connect to my nodes using SSH?
IoT HubWhat is IoT Hub?What are the differences between the IoT Hub offers?How secure is Scaleway IoT?Can you detail what messages are?What is a Device ID and a Client ID?My software/library limits MQTT client ID to 23 characters, what should I do?What is Deny/Allow insecure connection?