FAQ
Let's get some help!
Let's get some help!
If you have lost both your 2FA App and backup codes, you will need to go through a manual identity verification process.
The only way to regain access to your account is to contact our support team with the following information:
Once you’ve collected all these, please send them to document@scaleway.com.
Important: Our support team will never call you to ask this information if you’re not trying to regain access to your account. Be extra-careful if someone asks for this information, this might be a social engineering attempt.