Refer to the Understanding support plans documentation page to learn more about each available plan.
How to configure Support Plans
Before you startLink to this anchor
To complete the actions presented below, you must have:
- A Scaleway account logged into the console
- Owner status or IAM permissions allowing you to perform actions in the intended Organization
The default support plan for an Organization is the Basic plan, but it can be upgraded from the Scaleway console.
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Scroll to the Support plan section in your Organization dashboard.
NoteAlternatively, click the question mark icon on the top menu to go directly to the console Help Center.
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Click Upgrade plan. You are redirected to the Support plans tab of the console Help Center.
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Click Select to select a plan.
A pop-up displays a disclaimer message informing you that:
ImportantYou are about to subscribe to a new support plan. If you upgrade, the new plan takes effect immediately and a pro rata will apply. If you downgrade, your current plan will remain active and billed until the end of the month.
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Click Subscribe to confirm.
An overview of your previous and current plans is available under Support Plans History.