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How to configure Support Plans

Reviewed on 11 February 2025Published on 22 June 2021

Before you startLink to this anchor

To complete the actions presented below, you must have:

  • A Scaleway account logged into the console
  • Owner status or IAM permissions allowing you to perform actions in the intended Organization

The default support plan for an Organization is the Basic plan, but it can be upgraded from the Scaleway console.

Tip

Refer to the Understanding support plans documentation page to learn more about each available plan.

  1. Scroll to the Support plan section in your Organization dashboard.

    Note

    Alternatively, click the question mark icon on the top menu to go directly to the console Help Center.

  2. Click Upgrade plan. You are redirected to the Support plans tab of the console Help Center.

  3. Click Select to select a plan.

    A pop-up displays a disclaimer message informing you that:

    Important

    You are about to subscribe to a new support plan. If you upgrade, the new plan takes effect immediately and a pro rata will apply. If you downgrade, your current plan will remain active and billed until the end of the month.

  4. Click Subscribe to confirm.

An overview of your previous and current plans is available under Support Plans History.

See also
How to switch the color scheme of the consoleHow to use multifactor authentication
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