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How to open a support ticket

Reviewed on 17 January 2024Published on 22 June 2021

Scaleway provides 24/7 basic technical support by ticket for free. You can contact our support team directly from the console. You can also upgrade your support level to benefit from phone support and a dedicated account manager.

Before you start

To complete the actions presented below, you must have:

  • A Scaleway account logged into the console
  1. Click Help at the right of the top menu. The Help center displays.
  2. Click Open a support ticket under Contact us.
  3. Fill in the required information and click Submit ticket.

Alternatively, you can click Support in the left menu, then click Open a support ticket under Contact us.


If you have lost access to the Scaleway console and want to create a ticket, you must first follow this procedure to regain access to your account.

See also
How to recover a lost passwordHow to manage my personal information (GDPR)
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