How to open a support ticket

Reviewed on 17 January 2024 • Published on 22 June 2021

Scaleway provides 24/7 basic technical support by ticket for free. You can contact our support team directly from the console. You can also upgrade your support level to benefit from phone support and a dedicated account manager.

Before you start

To complete the actions presented below, you must have:

A Scaleway account logged into the console

Click Help at the right of the top menu. The Help center displays.
Click Open a support ticket under Contact us.
Fill in the required information and click Submit ticket.

Note

Alternatively, you can click Support in the left menu, then click Open a support ticket under Contact us.

Important

If you have lost access to the Scaleway console and want to create a ticket, you must first follow this procedure to regain access to your account.