How to add a payment method

Reviewed on 19 August 2024 • Published on 16 February 2024

Before you can order Scaleway resources, you must add a payment method to your account. You can choose between two payment methods: credit card or SEPA mandate.

Before you start

To complete the actions presented below, you must have:

A Scaleway account logged into the console
Owner status or IAM permissions allowing you to perform actions in the intended Organization

How to add a credit card

Access the Scaleway console.
On the Billing page, click the Payment and billing tab.
Scroll down to Payment methods and open the Credit card tab.
Click the Add a credit card button. A pop-up appears.
Enter the details of your credit or debit card.
Click Add credit card to confirm. A 3D Secure validation is initiated. Depending on your bank, you may be asked to enter a code received by SMS or via an application on your smartphone.
Enter the code and validate the form.

Note

When you register a new credit card, an authorization charge of €1 is debited from your account. This Authorization Charge is a dummy transaction made to check the validity of the card and will carry a 4-digit validation code, displayed on your bank account statement. The authorization charge will be reimbursed within 48 to 72 hours.

Click Verify. A pop-up appears.
Enter the 4-digit validation code displayed on your bank account statement.

Note

It may take up to 24 hours for the transaction to appear on your bank statement.
Bank account statements have different displays depending on the bank, but the validation code can always be found in the description of your transactions. The image below provides an example of how the validation code might appear in your bank statement:

Important

You have up to 10 days to enter your validation code in the console.

Important

You can follow the procedure below to add a debit card as well.

How to add a SEPA mandate

Important

This method requires a successful KYC verification.
To add a SEPA mandate, both your postal and bank addresses must be part of the SEPA zone.

Access the Scaleway console.
On the Billing page, click the Payment and billing tab.
Scroll down to Payment methods and open the SEPA Direct Debit tab.
Click +Add SEPA mandate. A pop-up appears.
Enter the required information.
Click Add SEPA mandate to confirm.