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How to close an account

Reviewed on 29 June 2022Published on 22 June 2021

There are two ways you can close your account: by deactivating your Organization, or by definitively deleting your account and personal data. Read on to find out more and choose the method that best suits your preferences and needs.


How to deactivate your Organization

Deactivating an Organization will permanently delete your Organization’s servers, resources, services and backups. It will also deactivate the account. However, you can choose to reactivate your account at a later date if you wish, eliminating the need to recreate an account from scratch.


There is a delay of up to 10 days between the time your Organization is closed and the time your resources are effectively destroyed. It is recommended to cancel all your resources before you close your Organization. A deactivated Organization can be reactivated upon your request.

  1. Open the Organization dropdown menu at the top-right corner of the Scaleway console, and click Organization.

  2. Scroll down to the Deactivate Organization panel.

  3. Click the Deactivate Organization button once you have read and agreed with the warning message.


    The Deactivate Organization button will only display if you are the Owner of your Organization.

  4. Type Deactivate in the first box to confirm your decision. You can also fill out the second box with the reason you decided to close your account.

  5. Click Deactivate Organization permanently to confirm.

How to erase your account and personal data

Using this option will permanently delete your account. You will not be able to reactivate your Organization at a later date, and your personal data will be permanently deleted.


Once you make this request, you will no longer be able to access your account or invoices. The request will take at least 72 hours to be processed. You must make sure all your bills are paid, and that you have not run any resources during the current calendar month.

  1. Open the Organization dropdown menu at the top-right corner of the Scaleway console, and click My Privacy.

    The My Privacy tab of your User Account dashboard displays.

  2. Scroll down to the Erase your Account and Personal Data panel.

  3. Select the reason you are requesting deletion of your personal data. You can use the text box provided to provide more information.

  4. Check the box marked I certify that I have the necessary rights to make this request.

  5. Click Send your request.

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