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How to close an account

Reviewed on 27 June 2023Published on 22 June 2021

There are two ways you can close your account: by deactivating your Organization, or by definitively deleting your account and personal data. Read on to find out more and choose the method that best suits your preferences and needs.


How to deactivate your Organization

Deactivating an Organization will permanently delete your Organization’s servers, resources, services and backups. It will also deactivate the account. However, you can choose to reactivate your account at a later date if you wish, eliminating the need to recreate an account from scratch.


There is a delay of up to 10 days between the time your Organization is closed and the time your resources are effectively destroyed. It is recommended to cancel all your resources before you close your Organization. A deactivated Organization can be reactivated upon your request.

  1. Open the Organization drop-down menu at the top-right corner of the Scaleway console, and click Organization.
  2. Scroll down to the Deactivate Organization section.
  3. Click the Deactivate Organization button once you have read and agreed with the warning message.

    The Deactivate Organization button only displays if you are the Owner of your Organization.

  4. Type Deactivate to confirm your decision.
  5. Select the reasons why you are deactivating your Organization.
  6. Click Deactivate Organization. A message appears to confirm the deactivation has been scheduled.

It might take up to 10 days to effectively delete your resources. We recommend you delete all resources before deactivating your Organization. Otherwise, the remaining resources will be billed for usage before their effective deletion.

How to reactivate an Organization

When you deactivate your Organization, you can request that it be reactivated at any time.

Open a support ticket to request reactivation.

How to erase your account and personal data

Using this option will permanently delete your account. You will not be able to reactivate your Organization at a later date, and your personal data will be permanently deleted.


Once you make this request, you will no longer be able to access your account or invoices. The request will take at least 72 hours to be processed. You must make sure all your bills are paid, and that you have not run any resources during the current calendar month.

  1. Open the Organization drop-down menu at the top-right corner of the Scaleway console, and click Privacy.

The My Privacy tab of your User Account dashboard displays. 2. Scroll down to the Erase your Account and Personal Data panel.

  1. Select the reason you are requesting deletion of your personal data. You can use the text box provided to provide more information.
  2. Check the box marked I certify that I have the necessary rights to make this request.
  3. Click Send request.
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