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How to configure Support Plans

Reviewed on 22 June 2021Published on 12 March 2020

Although all roles can open support tickets, only an Owner can alter the Organization’s support plan.


The default support plan for an Organization is the Basic plan, but it can upgraded on the Support Plan tab of the Organization page:

  • Select a plan and click Choose this plan to proceed. A pop-up displays a disclaimer message informing that your payment will be made automatically on the current month’s invoice. Make sure you have carefully read the message.
  • Click I understand to confirm the change.

An overview of your previous and current plans is available under Support Plans History.

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