How to disable multifactor authentication

You can disable the multifactor authentication of your account if you want to register a new authentication device.

How to disable multifactor authentication

1. Click your username, next to logged in as, in the top right corner of the console. Then click Security in the pop-up menu.

2. The security page displays. Click Disable two factor authenticaton.
3. Enter a security token generated by your multifactor authentication application and click Confirm.

Multifactor authentication is now disabled, and you can log in with your identifier and password only.

How to restore access to your account

If you lose both your MFA app and backup codes, the only way to regain access to your account is through a manual identity verification. To do so, contact our support team with the following information:

• Email address,
• Postal address,
• Two different documents proving your identity (passport or local ID card, for individual accounts + certificate of incorporation, for companies),
• Your current phone number,
• A copy of your last Dedibox bill or, if you do not have it, details about the charged amount,
• A card statement showing the Scaleway bill debit.

Once you have collected this information, send it to document@scaleway.com.