How to recover your Dedibox account password if your email is no longer valid
To ensure the security of your Scaleway Dedibox account, it is strongly advised that you regularly verify and update your contact details, especially your email address. This precaution helps prevent potential account lockouts if you lose access to both your console password and email account.
In the unlikely event that you encounter such a situation, follow these steps to recover access to your Scaleway Dedibox account.
Before you start
To complete the actions presented below, you must have:
- A Dedibox account logged into the console
How to recover your password
If you cannot access your email address, please contact our Trust and Safety team with the following information:
- Your username
- Your current and new email addresses
- The telephone number registered on your account
- If you have an individual account, your passport or local ID card
- If you have a corporate account, the certificate of incorporation and a copy of the last Scaleway invoice you received
Submit the complete set of required documents via email to document@scaleway.com.
Once your email address is updated, you can submit a lost password form to request the recovery codes for your account.