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How to check your emails

Reviewed on 12 February 2024Published on 26 May 2021

This documentation describes the usage of a previous web hosting offer proposed by
Refer to the Scaleway Web Hosting documentation for information about the current web hosting product.

Before you start

To complete the actions presented below, you must have:

  • A Dedibox account logged into the console
  • Created a Webhosting Classic plan
  • Configured an email account

How to configure your email account

We recommend choosing a protocol adapted to your usage habits:

  • POP3: ideal for use on a single device;
  • IMAP: the best option for a multi-device usage (computer, mobile phone, tablet etc.).
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The authenticated SMTP service has some limitations for security reasons:

  • No more than 5 simultaneous SMTP connections.
  • No more than 60 mails / hour / per recipient / per SMTP account.
  • No more than 500 mails / day / per recipient / domain.
  • The maximum size of an email is 20 MB (Attachment included).
  • You should instead use another service using FTP or HTTP to transfer larger files - for example: Free Transfert.

How to check your emails using a webmail interface

  1. Go to the Scaleway webmail interface.

  2. Log in by entering the following information:

    • The Login which corresponds to your complete email address (you@domain.ex for example).
    • The Password which is related to your email account.
    • If you do not know your password, you can recover it from the Dedibox console.
    • Log into the Dedibox console.
    • Click Hosting > Manage > E-mail accounts. A list of your email addresses displays.
    • Click the settings icon (cogwheel) next to your email address and click Update password to change it.
    • If you use a messaging client (Outlook, Thunderbird, etc.) on your computer, configured to use POP, it is normal that you can only see the newly arrived mails, as POP downloads mail onto your computer.
    • If you want to check your emails using the webmail, you should configure your client to use IMAP.
See also
How to delete an email accountHow to configure Outlook
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