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How to configure the backup option for webhosting

Reviewed on 12 February 2024 • Published on 26 May 2021
Important

This documentation describes the usage of a previous web hosting offer proposed by Online.net.
Refer to the Scaleway Web Hosting documentation for information about the current web hosting product.

Because you can never be safe against human failure, a hardware fault, or piracy of your data we offer a secured storage space, accessible by FTP, containing the backups of your webhosting and your databases.

The offer includes:

  • A daily backup of your website and your databases
  • Retention of all of your backups for 3 days
  • Retention of a full weekly backup of your site for two months
Note
  • More information about this option and its pricing is available on our website.

Before you start

To complete the actions presented below, you must have:

  • A Dedibox account logged into the console
  • Created a Webhosting Classic plan

How to subscribe to the backup option for webhosting

  1. Log into the Dedibox console.
  2. Click Hosting then click Manage next to the webhosting you wish to backup. The Configure hosting page displays.
  3. Click Backup then click Order the backup option to be safe. You are redirected to the Change hosting offer page.
  4. Check the Option Hosting backup box and click Confirm your offer.
  5. Select your payment mode, then check the mandatory boxes.
    Note
    • We recommend you activate automatic renewal 62 days before the expiration date by checking the corresponding box.
  6. Click Confirm my order to subscribe to the backup option.
    Note
    • Your backup will be set up within the hour of your order.

How to configure your FTP/SQL backup

Before you start

To complete the actions presented below, you must have:

  • Set up the backup option for your webhosting
  1. Log into the Dedibox console.
  2. Click Hosting then click Manage next to your webhosting.
  3. Click Backup to find the data required to configure your backup. A page displays your identifier and password to access your backup with an FTP client.
  4. Launch FileZilla on your computer and enter your credentials to connect to the backup.
Note
  • The backups are placed in the root directory and are named by the date of their creation. SQL backups can be found in the subdirectory database_backup.

How to configure your email backup

Note
  • There is no standardized format for the export of emails. Therefore, we offer a second dedicated webmail for accessing your emails.
  1. Log into the webmail using your email address and usual password.
  2. You can access your current mailbox and your backups.
  3. Click and drag the backup folders to your current mailbox to restore your old emails.
See also
How to delete a subdomain
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