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Title describing the PROBLEM (I cannot..., I am experiencing..., My resource..., I am unable to..., Resource not found, etc.)

Reviewed on 10 March 2025Published on 10 March 2025

ProblemLink to this anchor

A short explanation of the problem, including symptoms, error message/code, unexpected behavior, etc.

Note

If several problems are listed, use the following structure for the page:

## Problem 1
### Cause
### Solution
## Problem 2
### Cause
### Solution
[...]
## Going further

CauseLink to this anchor

Explain the reason(s) why this error happened. A problem can have several causes, in this case, list every possible cause.

Possible solutionLink to this anchor

List the possible solution(s) to solve the issue. It can be a list of items to check, a procedure, links to other documentation, etc.

Going furtherLink to this anchor

Provide links to documentation pages that may be useful if the issue has not been solved.

If required, add a paragraph containing elements to provide the support with when creating a support ticket.

If you still cannot solve your problem, open a support ticket, providing as many details as possible including the information below:

  • Resource ID
  • Resource name
  • Date and time (timestamp)
  • User-agent (SDK, client, console, etc.)
  • Transaction ID (if possible)
  • Log / trace of the error (if possible)
  • Screenshots (using our secure pastebin tool)
  • HTTP status code (if applicable)
  • Request type (PUT, GET, etc., if applicable)
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