dedibox to elements

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Dedibox to Elements

Discover how to link your Dedibox servers to your Scaleway account.

What is the account linking process for?

The linking process is available to help you link your Dedibox and Elements accounts.
Once the process is complete, you will be able to manage your Dedibox Servers and associated services from the Scaleway console, as well as from the existing console.online.net console.

What happens during the account linking process?

During the process, your Dedibox account is linked to your Scaleway Elements account so that you can find all your Dedibox servers in the new console.
When you don’t have a Scaleway Elements account, the process allows you to create a Scaleway Elements account from your Dedibox information. This allows you to find all of your Dedibox servers in the new console and enjoy a new experience.

What are the time constraints for linking accounts?

Accounts are linked at the user’s request. You can launch the process at any time from the link provided in the email invitation.

Is account linking free?

Yes. The link of your Dedibox account to the Scaleway console is completely free of charge.

How long does the account linking process take?

The account linking process takes about 5 minutes. This is the time required to review all of your account information.

If you already have a Scaleway account, you must be the owner of the Organization you would like to link your Dedibox account to. You should also make sure that this Organization has the same country as your Dedibox account. If it’s not the case, you should create a new account, or contact our support team to change the country.

Are my other Online.net services (web hosting, domains, Dedirack, etc.) linked to my Scaleway account during the process?

No. The other Online.net services will not be linked at this stage but will remain accessible in the Dedibox console.

Is there date when the Dedibox console (console.online.net) will stop being available?

No. The current Dedibox console will remain accessible.

Will the new console replace the current one?

Some operations are not yet available in the Scaleway console but you will soon be able to do everything you need.
In the meantime, the Dedibox console and all the Dedibox server management features remain available after the account link.

Can I still use the Dedibox console after the upgrade?

Yes, you can continue to use the Dedibox console to manage all other Online.net services, as well as your Dedibox servers.

What is the current functional coverage of Dedibox in Elements?

SERVERS MANAGEMENTServer listAccess the list of all your Dedibox serversAvailable
Server overviewAccess information about one of your Dedibox servers (inc. Network, Service level & options, Back-up, Customization, Logs)Available
Server actionsPerform actions on you Dedibox servers (inc. Installation, KVM access, Reboot, Reboot in Rescue, RAID Configuration)Available
Server orderOrder new Dedibox serversAvailable
NETWORK MANAGEMENTIPv6Order and configure your IPv6 Block (inc. /56 & /64 subnets configuration)Available
Failover IPOrder and configure your failover IP addresses. Edit your failover IP assignation.Available
RPNCreate, list and manage all your RPN groups (V1 and V2)Available

What is the roadmap for the availability of features?

SERVERS MANAGEMENTServer metricsAccess the metrics of your Dedibox servers (inc. statistics, monitoring)2023
ACCOUNTAbuse ManagementManage your Scaleway abuse tickets in one single place2023
Support ManagementCreate and manage your Scaleway support tickets in one single place2023
BILLINGPayment method Management (SEPA, CB)Manage your Scaleway payment methods (SEPA, CB) in one single placeQ1 2023
Invoices consultationConsult your invoices for your Dedibox servers or servicesQ4 2022
Payment managementPay for your Scaleway products with one default payment methodQ1 2023
OUTSOURCINGOutsourcing ManagementOutsource your Dedibox servers and the associated services. Manage outsourced Dedibox servers and the associated services2023

What information is synchronized between the two consoles?

We will synchronize your personal information (first name, last name, email address, phone number) and billing information (address, company name - if any, VAT number - if any, billing contact) between Scaleway and Dedibox.
Once linked, you will be able to edit this information from the Scaleway console only.


Once you have linked your account, you can edit your payment information from the Scaleway console only. You will not be able to edit the payment information from the Dedibox console anymore.

Will I have a single login in the future?

In the future, you may only need to use your Scaleway login information to connect to the Scaleway console and to manage all your Scaleway products.

What impact will linking accounts have on my billing?

You will continue to receive an invoice for each type of product (one for Dedibox and one for Scaleway Elements products). However, the default payment method defined in the Elements console will allow you to pay all your Scaleway invoices (Dedibox and Elements). It is important that you verify the default payment method defined in the Scaleway console after the linking process, to ensure the proper payment method will be used for your future invoices.

Where can I find my Dedibox invoices, following the linking of my accounts?

You will be able to find all your invoices in the Billing section of the Elements console (old Dedibox invoices as well as all new invoices).

Following the linking of my accounts, will I find my Dedibox payment methods in the Elements console?

All your active Dedibox payment methods will be migrated to Elements during the linking process so that you will be able to manage them from the Elements console instead of the Dedibox console.
You will also have to choose a unique default payment method for your Scaleway services. This default payment method will allow you to pay all of your Scaleway invoices (Elements and Dedibox).

Will the current Dedibox API system continue to work?

Yes, the API system is not impacted by account linking.

What are the terms of the voucher offered for the migration?

For the first customers following the linking process, a discount of 100€ is applied directly to their Scaleway Elements account. This discount is valid for six months after the link of your accounts. It is available on our Scaleway Elements cloud services ordered through the Scaleway console, excluding DDX and Elastic Metal products.

How can I ask my remaining questions?

Find us on the #dedibox-in-scaleway-console channel on Slack.