Dedibox in the Scaleway console FAQ

Reviewed on June 23, 2025

Account linking process

What is the account linking process for?

The linking process is available to help you link your Dedibox (Online.net) and Scaleway accounts. Once the process is complete, you will be able to manage your Dedibox servers and associated services from both the Scaleway and Online consoles.

What happens during the account linking process?

During the process, your Dedibox account is linked to your Scaleway account so that you can find all your Dedibox servers in the new console. If you are new to Scaleway, the process allows you to create a Scaleway account from your Dedibox information. You can then find all your Dedibox servers in the Scaleway console and enjoy a new experience.

What are the time constraints for linking accounts?

Accounts are linked at the user's request. You can launch the process at any time from the link provided in the email invitation.

Is account linking free?

Yes. The link of your Dedibox account to the Scaleway console is completely free of charge.

How long does the account linking process take?

The account linking process takes about 5 minutes. This is the time required to review all of your account information.

To which Scaleway Organization can I link my Dedibox?

If you already have a Scaleway account, you must be the Owner of the Organization you would like to link your Dedibox account to. You should also make sure that this Organization is based in the same country as your Dedibox account. If it is not the case, you should either create a new account, or contact our support team to change the country.

Functional coverage and console usage

What is the current functional coverage of Dedibox in the Scaleway console?

Will the new console replace the current one?

Some operations are not yet available in the Scaleway console, but you will soon be able to do everything you need. In the meantime, the Dedibox console and all the Dedibox server management features remain available after the account link.

Can I still use the Dedibox console after the upgrade?

Yes, you can continue to use the Dedibox console to manage all other Online.net services, as well as your Dedibox servers.

When exactly will the Dedibox console (console.online.net) stop being available?

The current Dedibox console will remain accessible.

Billing and payment information

What impact will linking accounts have on my billing?

You will continue to receive separate invoices for each type of product, one for Scaleway Dedibox and one for Scaleway Cloud products. However, all invoices will be paid using the same payment method.

Therefore, once you complete the linking process, verify whether the default payment method defined in the Scaleway console is the one you want to use to pay all your future invoices (Scaleway and Dedibox).

Where can I find my Dedibox invoices, following the linking of my accounts?

You will be able to find all your invoices in the Billing section of the Scaleway console (old Dedibox invoices as well as all new invoices).

Following the linking of my accounts, will I find my Dedibox payment methods in the Scaleway console?

All your active Dedibox payment methods will be migrated to the new console during the linking process so that you will be able to manage them from the Scaleway console instead of the Dedibox console. You must choose a unique default payment method for your Scaleway services, which will be used to pay all your invoices (Scaleway Cloud and Scaleway Dedibox).

The definition of your default payment method follows these rules:

• If you have SEPA as your preferred payment method in either your Dedibox or Scaleway Cloud account, this SEPA then becomes the default payment method for both your Scaleway Cloud and Scaleway Dedibox invoices.
• If you do not have a SEPA as your preferred payment method in either account, the preferred payment method of credit card remains the same for both Scaleway Cloud and Scaleway Dedibox invoices.
• If you use different credit cards for Dedibox and Scaleway Cloud, the card registered with Scaleway Cloud becomes the default payment method for both Scaleway Cloud and Scaleway Dedibox invoices.

What information is synchronized between the two consoles?

We will synchronize your personal information (first name, last name, email address, phone number) and billing information (address, company name - if any, VAT number - if any, billing contact) between Scaleway and Dedibox. Once linked, you will be able to edit this information from the Scaleway console only.

Future login and API

Will I have a single login in the future?

In the future, you may only need to use your Scaleway login information to connect to the Scaleway console and manage all your Scaleway products.

Will the current Dedibox API system continue to work?

Yes, the API system is not impacted by account linking.

Promotions and support

What are the terms of the voucher offered for the migration?

The first customers to follow the linking process will be granted a discount of €100. This discount is directly applied to the Scaleway account and is valid for six months following the linking process. It is available on Scaleway cloud services ordered through the Scaleway console and does not include Dedibox and Elastic Metal products.

Who can I ask if I have further questions?

Find us on the #dedibox-in-scaleway-console channel on Slack.