In case you have lost the password of your Scaleway console account, several methods exist to regain access to your account.
The Magic Link allows to authenticate without a password by using a two factor authentication by sending you a secret link by mail. You can access your account by clicking on that link without the need for entering a password.
In case you do not want to authenticate using a Magic Link, you can request a reset of your password.
1 . Open a web browser and go to the lost password page of the console:
2 . Enter your e-mail address and click on Reset my password.
3 . A password reset link is being sent to your e-mail address. Click on the link in the e-mail address to reset your password:
4 . Enter your new password and click on Reset password to set the new password for your account:
5 . You are being redirected to the login screen of the console. Log into the console by using your e-mail address and the newly set password.
In case you have lost access to your e-mail account, it will not be possible to reset its password directly from the Scaleway console. In this case, contact our dedicated Trust&Safety team by e-mail, providing the following documents:
Send these documents by e-mail to: firstname.lastname@example.org
Your e-mail address will be updated upon receipt of the request, subject to validation.
Once your e-mail address has been updated, you can use this form to request a validation link by e-mail.
Besides of the fact to create a complex password, containing UPPERCASE and lowercase letters, symbols (
&, …) and numbers, some basic rules exist to keep your password - and your account - safe: